Bilingual Customer Service Team Leader

Essity

  • Canada
  • 74.000-92.000 $ par an
  • Permanent
  • Temps-plein
  • Il y a 3 heures
Bilingual (English and French) Customer Service Team LeaderWho We AreEssity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a multi-billion-dollar company with a purpose to break barriers to well-being for the benefit of consumers, patients, care givers, and customers across the globe. We do this through innovations in our Professional Hygiene, Consumer Goods, and Health & Medical business units that provide hygiene and health solutions to over a billion people every day worldwide.Working at Essity is more than a career, it is where you will play your part in a better future, to improve well-being for people and have opportunities to drive positive change for society and the environment. As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open atmosphere.About the RoleEssity is looking for an experienced Bilingual Customer Service Team Lead who will supervise a team of customer service/sales support staff by managing the day-to-day activities like administration of sales contracts, maintenance of agreements, order taking and commercial logistics, liaison center between sales and customers, answer queries on both stock and shipment of orders.The ideal candidate should/could live in Oakville, Canada.We’re looking for people who embody our Beliefs & Behaviors and bring curiosity, innovation, and a willingness to challenge the status quo. If you want to learn and grow in a collaborative environment where your skills are challenged, but you’re always supported, we would love to connect.What You Will Do
  • Provide day-to-day supervision of a team to obtain timely and accurate realization of the objectives and high customer satisfaction.
  • Plan, prioritize, assign and follow-up tasks, including taking corrective actions, to ensure that the team’s resources are used effectively, that work schedules and targets are met and that activities are carried out according to agreed processes and policies.
  • Recognize and recommend operational improvements.
  • Monitor the application/maintenance of all operating systems (SAP etc.) and information flow making sure data is entered correctly.
  • Respond to more complex escalated enquiries from customers or the organization (sales, marketing etc.).
Who You Are
  • Minimum of 5 years in a Customer Service Leadership role
  • Advanced verbal and written language capabilities in both English and French
  • SAP database applications
  • CRM
  • PC experience (MS Office, MS TEAMS)
  • Excel
What We Can Offer YouAt Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.Compensation and Benefits:Expected Compensation$74,000 - $92,000 annual salary range + annual incentive bonus + benefitsPay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.Application End Date:Job Requisition ID: Essity256431

Essity