Client Services Consultant
- Canada
- Permanent
- Temps-plein
- Develop a strong working knowledge of QFloors software products and support tools.
- Handle incoming customer phone calls, assess the nature of the issue, and assist or transfer to the appropriate department as needed.
- Review and assign incoming emails and support tickets to the correct internal teams to ensure timely responses.
- Assist customers by answering questions about QFloors features, functionality, and best practices.
- Troubleshoot software-related issues and walk customers through solutions.
- Complete supervisor-assigned tickets and tasks, which may involve research, documentation, testing, or special projects.
- Accurately document all customer interactions in the support system.
- Contribute to internal knowledge base and documentation efforts.
- Stay up to date on product changes and enhancements. Collaborate with team members to improve support processes and the overall customer experience.
- Excellent customer service skills with clear and professional verbal and written communication.
- Ability to manage a high-volume call and email queue with a calm, helpful demeanour.
- Strong writing and documentation skills with proper grammar and spelling.
- General computer literacy and proficiency in Microsoft Windows and Google Workspace.
- Quick learner with the ability to adapt to evolving procedures and apply new knowledge independently.
- Self-motivated, proactive, and dependable when working without direct supervision.
- Eagerness to learn and grow within the company.
- Prior experience in a customer support or client services role is a plus.
- Bookkeeping or accounting knowledge and/or experience is strongly preferred.
- Familiarity with the flooring industry or ERP software is helpful but not required.
- We're a remote-first company that encourages our employees to work from where they're most productive.
- We work in tight-knit teams to cultivate an ownership mentality.
- We cherish curiosity and an obsession with details because we know these details are invaluable over the long run.
- We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
- We value work-life balance by offering generous time off