Senior Service Designer
- Canada
- Contrat
- Temps-plein
The Province has a strategic role within government to drive efficiencies, innovation and modernization. As part of this role, the Province is expanding the GoA's digital delivery of services with the view of simplifying and providing better user experiences with interactions with the GoA. The Digital Design and Delivery Division (“3D”), is the Province's centre for digital delivery. It was established to maximize capability and confidence in modern digital practice by ensuring service quality and value through standards and controls. This includes utilizing human-centred design approaches together with agile methodology and modern data practices 3D works in partnership with GoA ministries to deliver programs that better serve Albertans.The Province requires up to fourteen (14) Service Designer(s) to work with 3D on service innovation, program review and digital transformation projects across the GoA. The Service Designer will work as part of cross-functional program review or product delivery teams. These teams, led by GoA product owners and 3D work collaboratively and collectively participate in a full range of activities including: field research, user story creation, backlog definition and refinement, and sprint planning and execution. Digital transformation projects review the current state of services, identify future opportunities, and then deliver new services that are efficient, effective and affordable.The Service Designer(s) will be responsible for activities such as review, discovery, prioritization, prototyping, evaluation, and change management for program review and digital transformation projects.
Scope of ServicesMust Haves:
- 2 years Experience with service design research and outputs.
- 2 years Experience working within a cross-functional product team in an Agile environment
- 2 years Experience planning, conducting, and analyzing findings from, creating representations of and reporting on qualitative field research.
- 3 years Experience planning, conducting, and analyzing findings from, creating representations of, and reporting on co-design workshops with service users.
- 1 years Experience planning, observing, analyzing, and reporting on usability testing of production or prototype systems.
- 2 years Experience working as a Service Designer in a cross-functional team to deliver a digital service, including concept testing and service prototyping.
- 2 years Experience working with change management, policy changes, staffing changes, or other organizational change as part of service transformation and implementation.
- 2 years Working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects such as the GoA.
- Remote
- Competitive Bill Rate
- Long-term contract
- Enterprise Organization
The Province has a strategic role within government to drive efficiencies, innovation and modernization. As part of this role, the Province is expanding the GoA's digital delivery of services with the view of simplifying and providing better user experiences with interactions with the GoA. The Digital Design and Delivery Division (“3D”), is the Province's centre for digital delivery. It was established to maximize capability and confidence in modern digital practice by ensuring service quality and value through standards and controls. This includes utilizing human-centred design approaches together with agile methodology and modern data practices 3D works in partnership with GoA ministries to deliver programs that better serve Albertans.The Province requires up to fourteen (14) Service Designer(s) to work with 3D on service innovation, program review and digital transformation projects across the GoA. The Service Designer will work as part of cross-functional program review or product delivery teams. These teams, led by GoA product owners and 3D work collaboratively and collectively participate in a full range of activities including: field research, user story creation, backlog definition and refinement, and sprint planning and execution. Digital transformation projects review the current state of services, identify future opportunities, and then deliver new services that are efficient, effective and affordable.The Service Designer(s) will be responsible for activities such as review, discovery, prioritization, prototyping, evaluation, and change management for program review and digital transformation projects.
Scope of ServicesMust Haves:
- 2 years Experience with service design research and outputs.
- 2 years Experience working within a cross-functional product team in an Agile environment
- 2 years Experience planning, conducting, and analyzing findings from, creating representations of and reporting on qualitative field research.
- 3 years Experience planning, conducting, and analyzing findings from, creating representations of, and reporting on co-design workshops with service users.
- 1 years Experience planning, observing, analyzing, and reporting on usability testing of production or prototype systems.
- 2 years Experience working as a Service Designer in a cross-functional team to deliver a digital service, including concept testing and service prototyping.
- 2 years Experience working with change management, policy changes, staffing changes, or other organizational change as part of service transformation and implementation.
- 2 years Working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects such as the GoA.
- Remote
- Competitive Bill Rate
- Long-term contract
- Enterprise Organization