Customer Success Manager
CreativeNiche
- Ontario
- Permanent
- Temps-plein
- Location: , Ontario
- Type: Permanent
- Job #18146
Location: Remote
Type: Full-Time, PermanentAbout the Company
Our client is an early-stage B2B SaaS startup with an AI platform that reimagines content distribution by combining reactive content creation, social listening, and tailored communications-all designed to help companies respond faster and smarter to what’s happening online.Our client is now focused on converting inbound traffic into long-term customers. They’ve built a powerful content engine; now we need an experienced Customer Success Manager to help them market, convert, and retain.About the Role
We're looking for a Customer Success Manager who specializes in B2B SaaS and is familiar with audience segments in email marketing and social media. You'll work closely with the Head of Marketing and development team to manage inbound leads, guide customers through conversion, and help shape the go-to-market strategy of their content engine product.This role is ideal for someone who thrives in startups, enjoys autonomy, and wants to help build a digital growth engine from the ground up.What You'll DoOwn the full lifecycle of inbound customer engagement-from initial inquiry through conversion and ongoing relationship managementDrive adoption and upsell strategies by identifying high-potential users and recommending tailored platform packagesHelp define and refine CRM, analytics, and lead-tracking systems (you'll influence the tech stack here)Collaborate with product and content teams to inform feature development and marketing prioritiesGuide clients through onboarding and ensure a seamless customer experienceAnalyze data and customer behaviour to improve conversion tacticsAct as the bridge between customer needs and our client’s internal team-especially for B2B clients with complex or bespoke requirementsWhat We're Looking For3-5+ years experience in digital marketing, account management, or growth roles-preferably in a B2B SaaS or startup settingProven success in email marketing and social media advertising (bonus if you’ve worked with platforms like Instagram, TikTok, Reddit, and Twitter)Comfortable working with marketing automation toolsA strategic thinker who can zoom out and also executeGreat communicator-able to connect with clients, understand their pain points, and help solve themFamiliar with upsell techniques and B2B buying behaviours (especially content-heavy or science-focused verticals)Experience navigating inbound sales cycles and conversions (not outbound!)Comfortable working independently in a fast-paced, evolving environmentWhy Join Us?Make a real impact in a mission-driven early-stage startupShape the growth strategy and own a critical piece of the customer journeyCompetitive salary + performance-based commissionsHealth, dental, and vision benefitsWork with a thoughtful, non-micromanaging team that values autonomy and clarityTo Apply
If you’re excited by the challenge of scaling something from zero to one – and you've got the digital marketing chops to back it up – we'd love to hear from you.