Service Transformation Consultant

Responsibilities:

Provide subject matter expertise and recommendations on digital delivery, agile product development, and corresponding organizational transformation;
Assess and develop initiatives to grow and cultivate digital capability, capacity, and culture from the perspective of service transformation;
Advise, coach and lead product and platform teams throughout project lifecycles, from initial discovery and concept to production and continuous improvement.
Advise and coach executive leadership teams on change to enable transformation in areas such as organizational structure, governance, capacity building, policy, infrastructure, and culture;
Create and present options, frameworks, models, and briefings for senior executives with regards to digital transformation, based on best and emerging practices and principles;
Facilitate strategic conversations to develop shared understanding and generate options for decision-making to align diverse stakeholder interests and goals;
Develop baseline and ongoing outcomes, key results, metrics, and other indicators;

Must-Haves:

5 years Experience working on agile software development and modern, service design based product delivery comparable in size and complexity for a large organization such as state, provincial, or federal government or a private company with 5,000 or more employees or for a startup or small business addressing a complex challenge at scale.
5 years Experience working with a dedicated public sector central digital office such as the UK Government Digital Service; Australian Digital Transformation Agency; Ontario Digital Service; the Canadian Digital Service; the Digital Service Division; 18F; the US Digital Service; British Columbia Government Digital Experience. Equivalent and relevant experience will be considered but must highlight specific roles in digital public sector work. Simply citing experience working for public sector IT more broadly will not be treated as qualifying.
5 years Demonstrated experience working on organizational development with a focus on digital transformation comparable in size and complexity for a large organization such as state, provincial, or federal government or a private company with 5,000 or more employees or for a startup or small business addressing a complex challenge at scale.

Nice to Have:

5 years Experience in managing projects in an organization of comparable size and complexity to the GoA.
5 years Experience leading an organization through a large scale technology change impacting all levels of the organization.
5 years Experience preparing and implementing government-wide strategies and/or mandates on digital and service transformations.
5 years Experience with advising senior executives and preparing options for organizational design and development to facilitate transformation at scale, such as capability frameworks, toolkits, organizational structures, change management plans and workforce plans.

Perks: