As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.About the Role:As a Readiness Services Consultant within CrowdStrike's Retainer Management team, you will be a strategic partner helping customers maximize their CrowdStrike Services investment and achieve their security objectives. This role combines relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.What You'll Do:Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagementDrive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investmentCoordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilitiesExecute timely account reviews, follow-up documentation, and service scopingDevelop and maintain customer success plans with clear next stepsContribute to program enhancement initiatives and best practices developmentSupport team pipeline growth through strategic account expansionWhat You’ll Need:Successful candidates will have experience in one or more of the following areas:3+ years' experience in cybersecurity services, including incident response management, customer success, or advisory consultingProven track record of managing senior-level relationships in technical environmentsStrong project coordination capabilities with emphasis on customer serviceExcellence in both written and verbal communicationDemonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detailClear competency in managing multiple customer relationships simultaneouslyAn understanding of cybersecurity concepts and incident response considerationsAdditionally, all candidates must possess the following qualifications:Strong business acumen and problem-solving skillsTrack record of implementing program improvementsKnowledge of security frameworks and compliance requirementsPrevious experience in incident response or security consultingExperience with service delivery optimization and process improvementBonus Points:Experience working with technology such as Jira, SalesForceExperience of incident response retainer modelsFluent in French (oral and written)#LI-RC2#LI-RemoteBenefits of Working at CrowdStrike:Remote-friendly and flexible work cultureMarket leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work Certified™ across the globeCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance.CrowdStrike Canada ULC is committed to equal pay for equal work in its compensation practices. The base salary range for this position in Canada is $90,000 - $140,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada. Applicants selected to move forward in the hiring process are subject to background checks, including but not limited to criminal record, credit, and/or reference checks.
