Training and Documentation Lead

• Define learning paths by role and store maturity, including new store onboarding, refreshers, advanced workflows, and change-specific microlearning.
• Develop and maintain a structured, version-controlled training asset library that is easy to navigate and governed by clear content standards across all contributors, including vendors.
• Create release enablement packages for each release, including what’s new, process changes, impacts, step-by-step guides, short videos, FAQs, known issues and workarounds, and escalation guidance.
• Develop, coordinate and/or deliver training sessions, ensuring consistent facilitation, appropriate attendance tracking where applicable, and reliable follow-up resources.
• Manage third-party training providers by defining scope and standards, reviewing deliverables for quality and consistency, coordinating schedules, and ensuring alignment to HHSL messaging and release readiness.
• Drive scalable enablement and continuous improvement by building internal capability, including train-the-trainer models and Dealer champions, and tracking effectiveness through participation, confidence feedback, key pain points, and post-release support trends.
• Partner with Dealer Success and Business Development to provide enablement materials such as talk tracks, demos, FAQs, and objection-handling guides, while aligning training deliverables to rollout waves.
• Collaborate with Product Owners and Operations Support (L1/L2) to validate workflows, align dealer-facing messaging, and ensure training reflects runbooks, known issues and workarounds, escalation paths, and post-launch readiness.
• May include on-site training at Home Hardware locations.

• Post-secondary education in Adult Learning, Instructional Design, Education, or a related field is an asset.
• A minimum of five to ten years of progressive experience in training, enablement, or learning and development, including experience leading and defining training or enablement strategies.
• Demonstrated experience owning end-to-end training and adoption programs, including curriculum design, role-based learning paths, and change enablement that drives adoption.
• Strong strategic thinking and project management skills, with the ability to prioritize and deliver across competing initiatives while aligning to release timelines and business needs.
• Proven ability to lead and align Dealers and cross-functional internal and external stakeholders.
• Strong ability to translate complex workflows and technology changes into clear, structured, and engaging training and enablement materials that support Dealer adoption.
• Experience designing scalable enablement models and leading the evaluation and recommendation of tools and technologies to support training delivery and adoption at scale.
• Experience using data and adoption insights to measure effectiveness, identify gaps, and continuously improve training and enablement strategies.
• Strong understanding of retail environments and store operations, with the ability to connect system changes to real-world Dealer and customer impact.
• Strong organizational, writing, and instructional design skills, including content governance, version control, and alignment to release cycles.
• Excellent verbal and written communication skills, with confidence in delivering training sessions and presenting to a variety of audiences.
• The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

• The expected starting salary range for this role is $62,200 – $81,600; the final offer will reflect relevant skills and experience.
• Eligible for the annual bonus program.
• Comprehensive Benefits Program including:

• Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
• Defined Contribution Pension Plan with Company Match, and choice of contribution level.
• Group RRSP.
• Discount at our Corporate Retail Store in St. Jacobs.
• Home & Auto Insurance discounts.
• Competitive vacation time.
• Personal and sick time.
• Employee Discount Program through Venngo WorkPerks.

Home Hardware Stores