Senior Manager D365 Applications Support

• Lead, mentor, and develop the D365 CE and F&O application support teams; model a culture of technical excellence, accountability, and continuous learning.
• Build deep team capabilities in D365 solution architecture, advanced troubleshooting, integrations, automation, and emerging platform technologies.

• Define and maintain enterprise governance frameworks, architectural standards, and operational best practices to ensure reliability, data integrity, and security compliance.
• Oversee data quality management (monitoring, root-cause analysis, system health reporting) and drive initiatives to standardize data models and processes across CE and F&O.
• Serve as the influential voice on platform design decisions, balancing scalability, cost, risk, and user experience.

• Design a support strategy and operationalize a modern support model: intake workflows, prioritization tiers, SLAs, escalation protocols, and a living knowledge base
• Direct Level 2 support operations; lead resolution of complex, cross?system issues requiring deep technical analysis and structured problem-solving.
• Enforce rigorous change management practices (impact assessments, release approvals, deployment oversight, and post?implementation reviews).

• Collaborate closely with business application owners, process leads, and operational teams to understand business challenges and design effective, scalable D365 solutions.
• Demonstrate ability to influence senior stakeholders and manage vendors/partners.

• Collaborate on the design, implementation, and operation of integrations between D365 and surrounding systems
• Plan, coordinate, and execute D365 upgrades, service releases, and platform updates with minimal business disruption.
• Evaluate and adopt new D365 features, Power Platform capabilities, and Azure integration technologies to improve automation, efficiency, and user experience.
• 5+ years' leadership experience within the Dynamics 365 ecosystem (CE/F&O), including managing technical or application support teams.
• 8+ years' hands on technical experience with D365 solutions, including configuration, integrations, customizations, or solution architecture work.
• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or other relevant discipline.
• Certifications in Agile, ITIL, cloud (GCP/Azure), or project management (PMP/ACP) considered an asset
• Experience participating in or leading a Dynamics 365 implementation (CE, F&O, or both) is an asset
• Proven track record managing enterprise-scale, customized D365 environments in a complex operational context.
• Strong understanding of Power Platform, Azure, data models, and security/compliance practices.
• Solid understanding of business accounting and financial processes relevant to F&O functionality.
• Exceptional communication, analytical, and stakeholder management skills, with the ability to translate complex technical concepts for business audiences.

isgSearch