Bilingual Claims Associate - Remote

• Provide superior service to our customers by listening, analyzing problems, and resolving issues
• Provide service to customers through chat, as well as phone
• Use your expertise to proactively make recommendations that will help customers avoid future issues
• We are an environment that fosters growth and enables you to learn new aspects about our business, systems, policies and most importantly how to effectively engage and resolve customer challenges
• Ability to work a flexible schedule. You will also be required to virtually attend 2-4 weeks of training, Monday through Friday

• Bilingual (English & French) - written and verbal
• Relentless drive to provide exceptional customer service
• Excellent communication and listening skills, both written and verbal
• Educates customers on the benefits of their plan and may be required to provide a retention effort
• Strong attention to detail and problem-solving skills
• Ability to adapt to change and work well in a fast-paced environment
• Ability to multi-task using technology while handling calls
• Minimum high school diploma/certification
• Ability to work remotely in your home office

• Minimum of 1 year experience in a call center or customer facing role

Assurant