Destination Sales Executive

• High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

• Large group sales experience.

• Pulls through business and achieves revenue goals for all opportunities booking through the Sales Office

• Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals.

• Partners with the Sales Office to book group events within the group booking parameters.

• Up-sells products and services, with the ability to bring the sale to closure

• Engages in proactive selling of all of facilities (e.g., Spa, Golf, Restaurants) to all of leisure guests as well as group planners

• Assists with selling, implementation and follow-through of group sales promotions.

• Provides recommendations to Sales Office and Area Sales associates regarding the potential to reallocate function space as needed.

• Handles event planning aspects prior to the business turning over for business booked in advance (e.g.,

• Coordinates and plans all Familiarization Tours (FAM) t and in-market customer events.

• Provides accurate, complete and effective turnover to Event Management

• Represents sales department at staff meetings and stand up meetings and reports out on sales activity.

• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.

• Coordinates and executes all site inspections/visits at the property for out-of-market and non-deployed accounts (includes site visits for Remote Senior Sales Executives and out-of-market Senior Account Executives)

• Coordinates site visits and partners when appropriate for in-market sales managers (e.g., Account Executives and Senior Account Executives)

• Partners with account/selling manager to develop creative aspects of site visit

• Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.).

• Develops site standards and pricing guidelines in order to control Department 47 expenses and allow for accurate projecting

• Understands competitor's strengths and weaknesses in order to differentiate Marriott from the competition during the site visit

• Understands the overall market (e.g., competition, economic trends, seasonability, supply and demand, etc.) and implements appropriate sell

• Provides expert knowledge on local destination (e.g., local attractions, events, etc.)

• Grows business of existing accounts by soliciting them for future open years while onsite

• Tracks bookings and leads generated from site visits.

• Executes and supports Marriott's Customer Service Standards and property 's Brand Standards.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Monitors successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.

• Verifies that the business is turned over properly and in a timely fashion for quality service delivery.

• Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

• Performs other duties, as assigned, to meet business needs.

• Works collaboratively with off-property sales channels (e.g.,. Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify that the property needs are being achieved and the sales efforts are complementary, not duplicative.

• Gets involved in community-based organizations in order to position property for group/catering sales opportunities.

• Meets with walk-in clients and qualifies lead for account/sales manager.

• Builds and strengthens relationships with existing and new customers to enable future bookings.

• Attends and facilitates pre-planning visits to establish consistent customer communication.

• Greets site clients and escorts overnight guests to their rooms

• Acts as Personal Concierge to client while on site to help coordinate any special requests.

• Assists with all transportation requests for sites and meets client upon arrival.

• Entertains customers by showing them the property and key locations surrounding the property

• Provides after-hours entertaining for customers

• Works with Marriott Guestware Program Manager to check for reward member status and any special needs of client

• Coordinates and delivers amenities and welcome note t to guest rooms

• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.

• Participates in and practices daily service basics of the brand (e.g., Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics).

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and establishing their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.

• Gains understanding of the property 's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Marriott