Position Type: PermanentIf you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.The OpportunityWorking in a fast-paced and dynamic environment, the position of Team Leader, Technical Services is responsible for managing and mentoring the Medicentres IT Services team, comprised of highly skilled system administrators, network analysts, and EMR system (electronic medical record) analysts. This role is accountable for developing, implementing, maintaining, and supporting all IT solutions, including cloud services that are utilized at Medicentres. It also involves determining resource needs, implementing IT strategy, collaborating with business units and clinics, and guiding the IT function and strategy with Medicentres.The successful candidate must be able to work in a complex technical environment that requires attention to detail and provide world class technical support. Must be comfortable presenting ideas and communicating using non-technical language to all levels of management and clinical staff. Must be able to prioritize and manage team workload, ensuring tasks are completed on time.Must be able to successfully work on several different assignments simultaneously. May require moderate lifting and transporting of objects, such as computers and servers. Required to be available (24/7) to support Jr. and Sr. staff members. Must be able to pass both internal and government mandated security screenings.Office Location is Newmarket, ON: This role is hybrid, with a requirement to be in-office during the week. Travel might be required for the role, however not frequently.What You’ll DoDirectly manage all Medicentres IT team membersAccountability for planning and managing annual budgetDesign and maintenance of the Medicentres infrastructure and networkEnsure the availability and performance of mission critical applicationsDelight customers with excellent serviceDemonstrate strong team building and interpersonal skillsFollow and contribute to continuous improvement of departmental processes, methodologies, and standards. Identify risks to the stability of technology solutionsStrong organizational skills: detail and results orientedOutstanding communication skills, both written and oralKey ResponsibilitiesAs the successful candidate for the position of Technical Services Team Leader, you will be accountable for the following:Day-to-day management of Medicentres IT team, including assigning tasks and responsibilities to the teamMentor and train team members, providing them the opportunity to further develop their technical and soft skillsProvide hands on support and guidance to team members as neededBalance multiple requirements and prioritiesEnsure provision of 24/7 support for all Medicentres technologiesResponsible for the design, configuration, implementation and management of all infrastructure and network equipment and services implemented across the businesses, including clinicsResponsible for remote access of all employeesImplement and maintain all IT policies and proceduresMaintain all technical documentation, including architectural documentsMonitor and analyze network and system performance across the organizationEnsures all changes to the environment follow the change management processAssist in the development of the Medicentres IT strategy, aligned to business requirements. Strong emphasis on system availability, performance, security, and cost-effectivenessAssist with creating and maintaining the technology roadmapProvide 2nd and 3rd level support for all technologies, including on-call support for all team members and for 3rd parties during product releasesSelecting and testing new hardware and software as required by the businessDocument each newly developed solution to assist in the deployment and on-going operational supportManage assigned projects in a priority sequence to ensure deliverables are met on timeFind and deliver advanced technology solutions that benefit the business.Provide leadership to IT support, security, and infrastructureSit on the Medicentres Senior Team to support overall organizational strategyAlign and emulate the company’s core valuesRequired Qualifications:Post-secondary diploma or degree with a focus in computer Science or related field or equivalent work experience5+ years of IT systems experience, with a strong preference supporting a medical or clinical environment5+ years of experience as a technical leader responsible for all IT infrastructure and supportExperience effectively managing IT projects through conceptualization to implementation and follow upExcellent core IT knowledge including deploying, configuring, and troubleshooting network infrastructure, servers, hypervisors, storage solutions, and cloud services.Experience managing and maintaining data centre availability requirements.Outstanding vendor management skills, comfortable negotiating terms and contracts. Able to build relationships and hold vendors accountable on meeting service level commitments.Expert at building and maintaining an IT strategy and roadmaps, and the ability to execute within budgetExcellent knowledge of Windows and Linux operating systems; experience with Bash, PowerShell and VB scriptingExperience with building and maintaining a budget for a large, distributed IT environmentExcellent organization and time management skillsExcellent communication skills both written and verbalAwareness of applicable data privacy practices and laws. (HIA, PIPEDA, PHIPA, PCI). Experience with the PIA process in Alberta is an assetAdaptable and willing to learn new skillsClient-first mentality, delivering outstanding customer service.Ability to work in a very demanding and fast-paced team environment, and with minimal supervisionExperience with Clinical IT solutions such as Electronic Medical RecordsExperience with the Due Diligence process for mergers and acquisitionsExperience responding to cyber security audits and accreditationsSecurity Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.What’s in it for you?What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success. What we offer:Permanent full-time position with opportunity to grow in a well-established organization.Flexible work arrangements and emphasis on work-life balance.Remote and hybrid work options.Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.100% employer-matched Defined Contribution Pension Plan• Annual Incentive Bonus which recognizes your contribution to our success.In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.An organization where we encourage personal learning and growth with opportunities for career development#CBM2We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.If you experience any technical issues throughout the application process, please email: .
