Service Coodinator
- Toronto, ON
- Permanent
- Temps-plein
Techtronic Industries Inc. | Milwaukee®
Full-Time | Permanent | North York, ON (Canada)| E2Job Description:About TTI CanadaAre you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee® we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.Position DescriptionAs a Service Coordinator, you must possess passion, initiative, and drive. This position requires the ability to build customer centric relationships while communicating TTI's commitment to excellence. You must possess a Team First attitude, interacting with your peers positively to bring the best out of them and yourself. Your passion for both product and business knowledge will help your team reach their required objectives.You will be responsible for service order support, including customer inquiries/updates, customer contact for estimates - repair approvals and pick up notifications. The ability to prioritize tasks, effectively communicate using email, phone and text. It is expected that you will be an outstanding communicator, both internally and externally.What You Will DoAnswer customer inquiries regarding all products, warranties and technical support in a timely and professional mannerProvide support to the sales and service teams regarding service-related inquiriesupdate Service requestsCommunicate with Service Branches for escalation requestsContinually seek out ways to improve customer satisfactionProfessionally represent TTI at all timesDevelop sound Product KnowledgeWhat You Will BringPost secondary education or equivalent experiencePrior Customer Service experience an assetPrior Data Entry / Administrative experience an assetHave a professional telephone manner, great verbal, written, and interpersonal communication skills.Good conflict resolution skills; able to deal with pressure and stressful situations.Team player with a high level of dedicationHighly flexible and able to multi-taskEnthusiastic about learning, eager to give and receive feedbackMust be proficient in computer skills and Microsoft Office applicationsWhat You Will Benefit FromExtensive health benefits, including vision and dental careRetirement Savings Plan with Employer Matching ContributionsCompetitive Base SalaryPaid time off and employee discount programsAnnual $500 Wellness Program allowanceVisit our: , and todayDiversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.