Claims Adjuster (Northern AB)

• Must have familiarity with insurance and/or risk management.
• Has experience reading and interpreting policy wordings.
• Be detail orientated to ensure claims are investigated thoroughly and settled fairly.
• Ensure claimants and member clients are treated with courtesy and respect throughout the claims settlement process.
• Performing investigation, evaluation, negotiation, and disposition of various types of claims, primarily of a first party nature. Successful accomplishment requires sound investigative strategies and excellent client care skills as the direct contact point for many of our insureds.
• Appointing, controlling, and directing external service providers including task adjusters and other experts.
• Handle your own file pending and assist Examiners as task adjuster in adjustment of claim files.
• Meet and negotiate with members and give direction to experts in various fields depending on the needs of the situation.
• Assist in claim inquiries and ensure all claims are promptly investigated.
• Ensure coordinated and timely investigation through communication with third party adjusters, and outside experts.
• Review and interpret property and liability policy wordings, acts, regulations and legislation in order to confirm coverage.
• Set reserves and authorize payment within scope of authority and settle claims in the most cost effective and timely manner possible.
• Control indemnity and expenses through proactive claims handling techniques, including the pursuit of subrogation where applicable.
• Ensure all claims negotiations are conducted with integrity and that settlements are accurate and fair.
• Attend training as necessary to ensure skills evolve with changes in the industry.
• Assist the Claims Manager as necessary.
• Participate in Association activities and events as required by the Directors and/or the Board.
• Enthusiastically support change, share experiences, and actively seek new challenges.
• Meets regularly with department colleagues to discuss claims operations, and offers ideas to improve processes and procedures as required.
• Independent and reliable- Is able to work with minimal supervision. Is self-motivated and self-directed.
• Develop a thorough understanding of the Municipal Government Act and the defences available for liability.
• Be adaptable to learning new skill sets utilized in risk management.

• Preference will be given to a candidate with a CIP designation, or who is enrolled in courses offered through the Insurance Institute of Canada with the committed goal of obtaining CIP.
• Completion of a CRM designation would be considered an asset.
• Proficient in Microsoft Office, particularly Word and Excel.
• Experience in an office environment using computerized information systems.
• Minimum 2 years claims adjusting experience or equivalent.
• Experience in aligned industries will be considered.
• Analytical, decision making and resource management skills.
• Strong Business Planning and negotiation skills.
• Flexibility and ability to problem solve.
• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience.
• Demonstrate organizational skills with the ability to manage conflicting priorities in an effective manner.
• Proactive and positive approach to member service ensuring that all enquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills enabling an ability to effectively deal with conflict and difficult situations.
• Strong commitment to the association goals and philosophy.
• An understanding of the concept of Reciprocal Insurance Exchanges and the unique Insured – Insurer client relationship they represent.
• Valid Alberta Driver's License - Regular travel is required.
• Clean driver's abstract.
• Ability to obtain General Insurance license.

Rural Municipalities of Alberta