Are you fluent in both Dutch and English, with strong communication skills and a knack for problem-solving? Are you available to work overnight/early morning shifts from 3 AM to 11 AM EST?Adecco is currently hiring a skilled and experienced Bilingual (Dutch/English) Customer Service Agent to work for our client in this remote opportunity! Our client is a world leading class action administration firm that has an experienced team of case managers, information technology experts, and notice administrators in Canada.In this role you play a vital role in facilitating communication, managing claims, and ensuring fair and equitable resolutions for affected individuals. This role requires a combination of customer service skills, attention to detail, and knowledge of legal procedures. If you're fluent in both Dutch and English, adept at problem-solving, and thrive on building positive customer relationships, we'd love to hear from you!Bilingualism in Dutch and English is mandatoryPay rate: $32.00/hourLocation: Remote- anywhere in CanadaAvailability Required: 3:00am - 11:00am ESTJob type: Temporary | full-timeHere's why you should apply:$1000 completion bonusEligible to enroll in benefits from date of hire.Paid weekly accurate and on timeStrong health and safety programsMedical and dental benefits once qualifiedFree training programsNew and quicker onboarding processResponsibilities:Provide courteous, professional, and timely responses to a continuous stream of customer concerns, as well as written queries and written customer solicitations in both Dutch and English.Identify and resolve customer questions and concerns.Conduct in-depth research and capture all aspects of customer requests.Ensure that the content of oral and written communications meets the needs of the target audience.Work closely with the project support team.Requirements:Must be legally eligible to work, and reside in CanadaMust be Bilingual - Dutch/English in both verbal and written communicationApplicants must be available to work an overnight/early morning shift, starting at 3 AM and concluding at 11 AMAbility to work successfully in a call center environment (sitting, talking to customers in a repetitive, regimented environment for an 8-hour shiftKnowledge of class action litigation procedures, legal terminology, and settlement administration processesMust hold at least a Secondary School DiplomaMust have experience with delivering exceptional customer service.Must be able to pass a criminal background check.Experience working in a call centre or claims would be considered a strong asset.Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role!@@j CARP6653#LI-TP1
