
Manager - Branch (Security Sales)
- Winnipeg, MB
- Permanent
- Temps-plein
- Drive customer service excellence to every aspect of the branch, including showroom appearance, display of merchandise, product placement and store layout.
- Ensure strategic goals and sales targets are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory investment.
- Hire, train, develop, and supervise a small team of non-management employees.
- Provide staff with feedback, coaching, and performance evaluations. Assess needs and build career paths.
- Coordinate staffing schedules and conduct weekly staff meetings.
- Ensure the branch complies with outlined safety policies and procedures, as well as local health regulations.
- Network to improve the presence and reputation of the branch and the company.
- Stay abreast of the competition and emerging technologies.
- Identify current and future customer requirements by establishing rapport with existing and potential customers. Develop and maintains relationships with top accounts.
- Ensure customer (in person) visits are scheduled regularly with the designated OSR.
- Address customer concerns and ensure best possible outcome.
- Develop strategies to expand walk in traffic and optimize profitability.
- Analyze/monitor inventory/ stock movement.
- Plan & organize customer events, local tradeshow needs, seminars and supplier counter days.
- Create protocols to protect the store including theft management.
- High School Degree or Equivalent required; Bachelors Degree - Sales, Business Administration, Engineering, or relevant field preferred
- 5-7 years prior professional sales experience in related industry
- 1-3 years prior experience with managing a team
- Working knowledge of business and management principles in strategic planning, resource allocation and coordination of people and resources
- Demonstrated verbal, written, analytical, persuasion and interpersonal skills
- Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Ability to exercise teamwork, leadership, and flexibility
- Excellent time management and computer skills