Commercial Branch Manager
- Winnipeg, MB
- Permanent
- Temps-plein
Type: Hybrid / Full-Time (Winnipeg)About Our ClientOur client is a leading national insurance brokerage with an expansive and growing presence across Canada. With a reputation for innovation and a deep commitment to delivering exceptional service, they have established themselves as a trusted partner for businesses and individuals alike. Guided by values of integrity, collaboration, and customer focus, they are dedicated to building lasting relationships while fostering a culture where employees are empowered to thrive.This organization has achieved impressive milestones, including significant growth through strategic acquisitions and continued investment in technology and people. As an employer, they pride themselves on creating an environment that blends professional excellence with personal growth, ensuring their teams are supported and inspired to achieve their best.This is an exciting opportunity for a proven leader in commercial insurance to make a measurable impact, shaping branch performance, guiding a motivated team, and driving innovation in client service and business development.Key ResponsibilitiesAs the Commercial Branch Manager, your responsibilities will include:
- Build and lead a highly engaged team.
- Drive growth and deliver second-to-none customer experience.
- Work with your management team and peers to develop business strategies
- Implement and execute on these plans by leveraging your team's talents and skills sets and through regional collaboration.
- Contribute to driving growth and brand awareness in your Territory, by planning and driving marketing initiatives.
- Accountable for overall recruiting and staffing of your team.
- Responsible for managing, coaching, and developing your team. This includes conducting regular one-on-one meetings with direct reports and proactively managing succession plans for the team.
- Build and execute Engagement Action Plans. Motivate staff to participate in company objectives and continuously keep them informed of changes or new directions.
- Ensure quality of service meets expected standards.
- Examine customer experience and implement tools and programs to enhance their experience.
- Analyze and resolve service and sales problems and follow up with clients on escalated issues as required.
- Develop and maintain strong working relationships with key insurer partners.
- Assist in preparing and monitoring all branch-level operating and expense budgets.
- Leadership and management experience in insurance brokerage operations.
- Strong track record of leading highly engaged teams across multiple locations.
- Experience leading in a hybrid environment.
- Deep understanding of customer needs (internal and external).
- Strong communication and negotiation skills.
- Collaborative, team-oriented leadership style.
- College or university degree in a related area or commensurate work experience.
- Experience managing projects or initiatives outside of daily responsibilities with multiple stakeholders.
- Analytical and problem-solving abilities with a focus on delivering optimal organizational results.
- Flexibility to travel within the Region as required.
We are proud to apply principles of diversity, equity, and inclusion in all our recruitment practices, ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent, fostering workplace cultures that thrive on innovation, collaboration, and respect.In accordance with Canadian immigration laws, priority will be given to Canadian citizens and permanent residents. Learn more: .