Training Specialist - Senior

• Knowledge of adult education theories, principles and practices
• Experience facilitating adult learning programs using a variety of learning delivery methods.

• Leading and conducting training needs assessment, identifying the needs of all stakeholders.
• Designing a comprehensive curriculum for the training initiative, including all necessary training resources.
• Developing training materials for all end-users, including guides, facilitation material, online modules, etc.
• Conducting evaluation of training initiative to determine required supports for continuous learning.
• Planning and project management methodologies to conduct training programs design and development projects
• Monitoring progress, resolving problems, and reporting regularly to I&IT management and clients' decision makers.

• Highly proficient with the use of e-learning authoring tools, learning management systems and MS Office to prepare training materials.
• Knowledge and experience with the following: Digital Service Standard, Ontario Design System, Service Design Playbook, OPS Change Management practices
• Knowledge and experience with the following Accessibility for Ontarians with Disabilities Act, 2005.

• Strong leadership and people management skills and experience
• Exceptional analytical, problem solving and decision-making skills to analyze and identify learning needs
• Demonstrated strong interpersonal, verbal, and written communication, and presentation skills
• Proven troubleshooting and critical thinking experience
• Demonstrated ability to apply strong listening skills to facilitate issue resolution
• Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
• Strong interpersonal, facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
• A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.

• Experience facilitating adult learning programs using a variety of learning delivery methods.
• Developing training materials for all end-users, including guides, facilitation material, online modules, etc.
• Highly proficient with the use of e-learning authoring tools, learning management systems and MS Office to prepare training materials.
• Knowledge and experience with the following Accessibility for Ontarians with Disabilities Act, 2005.
• Demonstrated strong interpersonal, verbal, and written communication, and presentation skills
• Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships

• Knowledge of adult education theories, principles and practices

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