Health Services Coordinator
- Canada
- Permanent
- Temps-plein
- Collaborating with and supporting the Case Management team, initiating and maintaining claims process, preparing documents, contacting department, employees, Insurers (Canada Life and Workers Compensation Boards) as needed.
- Communicating with employees regarding processes, benefit status, pay, and travel information.
- Transition files to Case Managers and Nurses for ongoing case management.
- Maintain communication with Occupational Health Nurses/Case Managers regarding claim statuses, updating systems as needed.
- Coordinate forms such as employee leave notification forms to transition employees off and back on to payroll.
- Ensure proper compensation calculations are reported throughout the various leave stages.
- Obtain and process hours worked during modified duty and report to payroll, WCB or insurer semi-monthly. This entails performing necessary calculations and auditing.
- Process and prepare inbound documentation for review by Case Management team members on electronic platform.
- Audit and maintain records and documents in accordance with legislation and company policy.
- A post-secondary education in Business Administration, Human Resources or Health Administration is required.
- Proficiency with payroll-related calculations and auditing is required.
- Bilingualism in English and French is a strong asset.
- At least one year of administrative experience in one of the following disciplines is required: Benefits, Human Resources, Medical/Social Services, Insurance or Worker’s Compensation systems.
- Advanced proficiency in Microsoft Office suite is required.
- Strong communication and internal customer service skills.
- Strong organizational skills.