Intermediate Specialist, Enterprise Systems

• Participate in the configuration, deployment, and stabilization of new operational systems as part of the Ops Core modernization.
• Maintain detailed system documentation, configuration records, and operational procedures to ensure traceability and compliance.
• Develop hands-on knowledge of each platform’s capabilities, configuration options, and operational dependencies.

• Serve as a key point of contact between Flight Operations, Crew Management, Airports, and Technology teams to gather, document, and prioritize requirements.
• Support integration planning and testing across operational systems and enterprise platforms.
• Facilitate clear communication with internal stakeholders, vendors, and project teams during all phases of the implementation lifecycle.

• Collaborate on operational readiness planning, including training preparation, support procedures, and cutover activities.
• Support day-to-day issue resolution during transition to operations, coordinating with technical teams and vendors to troubleshoot and stabilize new systems.
• Assist in developing playbooks, knowledge articles, and handover materials to ensure smooth transition to ongoing support teams.

• Use monitoring tools and system logs to proactively identify issues and recommend enhancements.
• Contribute to process improvement initiatives that drive stability, performance, and efficiency across operational workflows.

• Participate in testing, training, and deployment activities to support project milestones.
• Translate business requirements into functional specifications and collaborate with IT partners to deliver solutions that meet operational needs.

• Monitor industry trends and evolving practices in airline and transportation operations systems.
• Recommend innovations and enhancements to maintain Porter’s competitive edge and drive continuous improvement.

• Actively participate in Porter’s Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations; understand, comply with, and promote the Company Safety Policy.
• Ensure systems and processes meet regulatory and compliance standards.

• Perform other tasks as assigned by the Director, adapting to evolving priorities and project needs.

• On-site primarily
• May need to work outside of regular office hours and may be required to support business needs, ensure continuity of operations and project success

• 6+ years of experience supporting or implementing complex operational systems within an airline or comparable environment.
• Hands-on experience with operational platforms such as flight operations, crew scheduling, safety systems, maintenance and dispatch tools, or passenger disruption management.
• Proven experience supporting the implementation and transition to operations of new enterprise platforms, including configuration, testing, and stabilization activities.
• Demonstrated understanding of integration points between operational systems and enterprise functions (scheduling, crew management, finance, revenue).
• Technically proficient, with experience in system configuration, troubleshooting, and basic development or scripting.
• Familiarity with operational systems such as Sabre, Amadeus, Lufthansa, Navitaire, or similar platforms is considered an asset.
• Aviation or transportation experience is strongly preferred.
• Bachelor’s degree in business, computer science, engineering, or a related field.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong communication skills with the ability to engage effectively with technical teams, operations staff, and business stakeholders.
• Ability to develop user guides, training materials, and clear documentation.
• Comfort working on technology initiatives involving integrations, data changes, and complex workflows.
• Proficiency with Microsoft Office tools (Excel, PowerPoint, Word).
• Curious minded, strong organizational skills and attention to detail.
• Ability to work effectively within a team environment and adapt to change.

Porter Airlines