What’s in it for you as an employee of QFG?Health & wellbeing resources and programsPaid vacation, personal, and sick days for work-life balanceCompetitive compensation and benefits packagesWork-life balance in a hybrid environment with at least 3 days in officeCareer growth and development opportunitiesOpportunities to contribute to community causesWork with diverse team members in an inclusive and collaborative environmentWe’re looking for our next Mortgage Default Specialist. Could It Be You?Reporting to the Senior Manager, Mortgage Servicing, the Mortgage Default Specialist is responsible for initiating Community Trust Company’s (“CTC”) default process for residential and commercial mortgage loans. The Mortgage Default Specialist is responsible for collection of all unpaid and/or returned mortgage payments and resolution of all accounts in default. This role is responsible for responding to internal client inquiries and contributes to the success of the department achieving their goals while remaining focused on operational excellence, compliance, and delivery of superior customer service.Need more details? Keep reading…In this role, responsibilities include but are not limited to:Recommending appropriate enforcement action to management and/or the Special Handling Committee.Responsibility for the completion of all specific loans provision analysis, including the recommendation of reserves or provisions.Providing clear direction to property managers for properties in possession, to ensure an expeditious sale.Processing any manual ad-hoc mortgage payments in response to collected default payments as required.Re-risk grading of loans based on review of payment history and/or breaches occurred.Reconciling and balancing all collected mortgage payments daily.Preparing reporting of loans in default, monitored loans, properties in possession and accounts in chronic arrears due to pending legal action.Processing all transactions with a high degree of accuracy within the established service level agreement and in accordance with CTC’s corporate and department policies and procedures.Responding to and/or investigating all internal client inquiries within the department service standards.Maintaining accurate electronic record keeping of client accounts in accordance with department procedures.Providing recommendations for process improvements to Senior Manager, Mortgage Servicing and Team Lead, Mortgage Servicing, as appropriate.Following all AML policies and procedures with client accounts with an emphasis on “Know Your Client” rules.Proactively identifying actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage.Conducting appropriate inquiries and investigations in relation to any such situation and ensuring that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.Adhering to compliance and operational risk controls in accordance with the company's policies and procedures.Providing support to the Senior Manager, Mortgage Servicing and Team Lead, Mortgage Servicing as required.So are YOU our next Mortgage Default Specialist? You are if you…Have 2+ years of related experience in mortgage administration, servicing, collections and / or registered products within the financial services industry or a related roleHave completed Post-Secondary EducationHave a working knowledge of financial regulatory requirements on registered products, AML, and CompliancePossess effective organizational and time management skillsPossess solid interpersonal and relationship building skillsHave solid written and verbal business communication skillsHave strong analytical skillsHave working knowledge of Google WorkspaceAre detail oriented with an acute attention to accuracy and ability to multitaskBring a positive, can-do attitude to our organization, using creative solutions to solve problemsAre a strong, collaborative team player who motivates others to achieve group successEstablish and build on healthy working relationships with your team and peersHave a strong desire to succeedUse open communication and collaboration to solve problems and manage deliverablesDemonstrate flexibility and provide assistance where requiredWork well in a dynamic and fast paced environment with the ability to navigate through organizational changeSounds like you? Click below to apply!#LI-NP1#LI-Hybrid
