Technical Service Representative

Mississauga, ON
Permanent
Temps-plein

Il y a 24 jours

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit .Position SummaryThe Cushioning Technical Service Representative (TSR) will collaborate closely with sales teams to support product services, provide technical assistance, and enhance solutions for Sealed Air customers. This role involves delivering technical services and engineering support for packaging systems within a specific region. The Cushioning TSR will work to establish and strengthen relationships with both new and existing customers, offering consultations on packaging materials, equipment, and processes. Additionally, the Cushioning TSR is accountable for achieving the annual sales forecast for the Protective business within their designated territory.Job Description

Installs Packaging Systems and Delivers Training – Install packaging systems at customer locations in the designated region; train operators in packaging process, system capabilities, and system safety procedures; answer questions asked by customers related to equipment, health, safety, and environment
Services and Maintains Packaging Systems – Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain a high level of quality; follow standards; provide technical information and explanations
Demonstrates Solution Knowledge – Understand and clearly articulate the full suite of Sealed Air Product Care Solutions, products, and programs to end users
Leverages Consultative Approach with Customers - understand customer needs/challenges, build relationships, and become trusted advisor while servicing accounts; encourage upgrades; build understanding of competitor information and trends
Develops New Sales Opportunities - work in partnership with the sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations
Manages Administrative Duties and Collaborates Internally – complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities

Qualifications

BA/BS Degree or equivalent experience.
1 + years of high-level mechanical and/or sales expertise
3 + years of MS Office (Word/ Excel/ PowerPoint)
Valid Driver’s license
Ability to travel daily (occasional overnight travel for meetings, training, and service coverage)

Additional Qualfications

Strong listening, written, and verbal communication skills
High level of mechanical and troubleshooting experience
Packaging experience is a plus
Ability to read and understand technical drawings/troubleshooting charts
Ability to develop accounts, build strong relationships, work with customers to solve problems, and influence decision-making
Ability to work across teams and navigate a complex environment
Goal-focused/deadline-driven/results-oriented; Self-starter and coachable
Strong time management, Detail-oriented, and highly organized
Experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Excellent listening, negotiation, and presentation abilities

Requisition id: 52067Relocation: NoSealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.LINK1 MON1

Sealed Air

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