Customer Service Representative

• Verify shipping, billing, pricing, and purchase order details to ensure accuracy.
• Accurately input special instructions, customer requests, and updates to customer codes or notes into the system.
• Maintain and update customer records with current pricing, new items, address changes, and delivery instructions.
• Provide support and timely communication to sales staff working in the field.
• Act as a key point of contact for both internal and external customers, addressing inquiries and resolving issues.
• Collaborate with the team on order intake and data entry tasks, assisting other Customer Service Representatives as needed.
• Conduct audits of purchase orders to confirm pricing, quantities, terms, and special instructions are correct.
• Document customer complaints and work towards prompt resolution.
• Process product returns following established procedures and timelines.
• Ensure compliance with company policies and regulatory standards in all customer service activities.
• A minimum of 2 years of experience in customer service or a related field, with experience in chemical distribution or manufacturing considered an asset.
• Strong problem-solving skills and the ability to work independently while making sound decisions.
• Exceptional interpersonal skills with a collaborative mindset.
• Proven ability to prioritize tasks and manage a heavy workload in a fast-paced environment.
• Commitment to delivering excellent customer satisfaction and achieving results.
• Outstanding written and verbal communication abilities.
• Proficiency in Microsoft Office Suite, including Excel and Word, as well as familiarity with SAP and other collaboration tools.
• Flexibility to work overtime when required and maintain composure during customer interactions.

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