
Regional Resource Coordinator
- Calgary, AB
- Permanent
- Temps-plein
- Responsible for all data entry related to producing a schedule for the Assurance, Private Enterprise and Professionals Teams
- Input scheduling information into the scheduling tool
- Assign engagements to individual team members by integrating the workflow management system with the schedule
- Participate in scheduling meetings and follow-up on unresolved issues
- Update assigned schedules on a daily basis
- Produce, analyze and distribute weekly utilization reporting to the Partner and Manager group and advise management team of anomalies or trends
- Produce ad-hoc reports (ranging in complexity) from our practice management software
- Resolve scheduling conflicts with Partners and Managers as necessary
- Contribute to the development of new ideas and approaches to improve processes
- Proactively building out future schedule by working with Partners and Managers
- Ensure that work is allocated evenly among team members and assign work accordingly when continuity on jobs is required
- Communicate scheduling changes and updates to team members
- Motivate others to follow processes and escalate issues/challenges as necessary
- Implementation of current and future scheduling policies and procedures
- Track vacation, overtime, and personal days accrued
- Participate in weekly scheduling calls
- Monitoring weekly timesheet entries and clarifying any concerns with team members
- Connect with Resource Management team members in other MNP offices to help with staffing needs both local and in other regions
- Other duties and ad-hoc projects as assigned by the management team
- Completion of related post-secondary education in administration is an asset
- 2-4 years of prior experience as a scheduler, or related administrative experience
- Experience in a professional services firm preferred
- Knowledge of engagement management processes preferred
- Proficient in MS Word, Excel, PowerPoint and Outlook; advanced Excel skills and familiarity with schedule planning or project management systems preferred
- Excellent communication skills (both oral and written)
- Ability to confidently connect at all levels in the organization using diplomatic communication, influence and negotiation skills
- Strong organizational and time management skills
- Ability to manage multiple tasks and leverage strong attention to detail
- Ability to perform as a self-starter with a high degree of initiative
- Being a flexible team player
- Thrives in a fast-paced environment and is able to prioritize accordingly