Winter Intern – Client Experience (CX) Department

Mackenzie Investments

  • Toronto, ON
  • Stage
  • Temps-plein
  • Il y a 20 jours
Job DescriptionIGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $252 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management andMackenzie Investments.Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967. Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.At Mackenzie Investments You Can Build Your Career with ConfidenceWe have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop valuable skills and give back in ways that make a difference. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, and for placing wellness front and centre.Join a team focused on continuous learning, shared knowledge, and real impact. You’ll thrive in our collaborative environment while receiving feedback to refine your skills. We offer a hybrid work model where applicable.Mackenzie Investments is a diverse workplace committed to doing business inclusively. We encourage applications from all qualified candidates across the full spectrum of backgrounds, identities, and lived experiences.PositionWe are currently hiring a Client Experience Intern for a winter term position (January to April 2026). Candidates must be enrolled in an undergraduate program and returning to school after the internship.The position reports to the AVP, Client Experience & Insights and supports cross-functional initiatives to improve the experience of financial advisors and investors. This role offers exposure to client insights, journey mapping, service design, and CX strategy.ResponsibilitiesThe ideal candidate is organized, curious, and collaborative. Key responsibilities include:
  • Support journey mapping activities including research, documentation and insight synthesis
  • Assist with gathering and analyzing client and advisor feedback data
  • Help track and document CX initiatives, milestones, and deliverables across workstreams
  • Capture and summarize meeting outcomes, workshop insights and action items
  • Assist in developing internal communication materials to support CX initiatives
  • Organize and maintain CX tools and documentation (e.g., journey libraries, templates)
  • Support survey development, basic analysis, and visual storytelling
  • Other duties as assigned related to experience improvement and service design
How to ApplyPlease submit a resume, and transcripts (unofficial version) by September 21, 2025, at 11:59 p.m. EST.We thank all applicants for their interest in Mackenzie Investments; however, only those selected for an interview will be contacted.Mackenzie Investments is an accessible employer committed to providing a barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Mackenzie Investments