
Sr Architect, ServiceNow - Calgary, AB or Saskatoon, SK
- Calgary, AB
- Permanent
- Temps-plein
- Lead the application and integration architecture strategy for service management solutions, including ServiceNow and associated integrations.
- Develop and maintain reference architectures, standards, best practices, and solution blueprints to support robust service management.
- Guide the integration of ServiceNow with other enterprise platforms and services, ensuring alignment with business objectives and enterprise architecture standards.
- Facilitate architecture and design reviews, enforcing governance processes to ensure technical solutions meet Nutrien's standards and business needs, while maintaining best in class, out-of-the-box functionality.
- Partner with cross-functional teams to translate business requirements into scalable, end-to-end technical architectures, implementing integrations using REST, SOAP, APIs, and other modern methods.
- Deliver hands-on architectural leadership throughout the project lifecycle, supporting configuration, customization, and platform integration during delivery phases.
- Mentor and advise delivery teams, architects, and technical leads, enhancing organizational skills in modern application and integration architectures.
- Direct the end-to-end development and implementation of ServiceNow solutions, ensuring data model optimization and adherence to coding standards and out of the box functionality.
- Effectively communicate with clients and provide leadership to distributed development teams, ensuring successful project outcomes and high stakeholder satisfaction.
- Provide strategic guidance on technical best practices and emerging industry trends, driving continuous evolution and optimization of ServiceNow capabilities.
- A post-secondary degree in Computer Science, Engineering, or a related discipline (required).
- At least 8 years of experience designing and delivering application and integration solutions in large, complex environments, with demonstrated expertise of ServiceNow platform architecture and service management.
- Deep knowledge of ServiceNow architecture, ITSM processes, and integration technologies.
- Practical experience with inter-system integrations, including RESTful APIs, SOAP, message bus, and middleware.
- A passion for leveraging technology to solve real-world business challenges.
- Advanced problem-solving abilities with a focus on delivering sustainable architecture and solutions.
- Excellent communication skills, encompassing written, verbal, and presentation formats.
- Proven capability to collaborate and drive efficiency across diverse teams, maintaining high visibility and engagement.
- Strong negotiation and persuasion skills to drive enterprise alignment on best practices for service management.
- Experience mentoring peers and fostering continuous improvement within high-performing teams.
- Ability to surface key issues efficiently, leveraging cross-functional relationships to architect impactful service management solutions.
- Familiarity with enterprise architecture frameworks (such as TOGAF), IT service management leading practices, and current security standards.
- ServiceNow certifications (e.g., Certified System Architect, Implementation Specialist, or similar) preferred, but not required to apply.
- Experience with other corporate service management platforms, enterprise SaaS, or automation technologies, preferred, but not required to apply.
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Pre-screen/Interview
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Pre-Employment Conditions
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