Dealer Services Analyst (Bilingual- English and French)

Ford

  • Oakville, ON
  • Permanent
  • Temps-plein
  • Il y a 1 mois
Job Category: Ford Credit ServicesDegree Level: Bachelor's Degree or equivalentJob Description:Join our Ford Credit team as we create tomorrow! We are looking for bright, enthusiastic, and team-oriented individuals to join our team. Our work atmosphere is fast-paced, innovative, and people oriented. If you're customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further.As part of the Ford Credit family, you'll enjoy excellent compensation and a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a health care spending account and much more. You'll also experience exciting opportunities for professional and personal growth and recognition.The credit team plays an important and strategic role in ensuring high levels of customer satisfaction, as well as developing relationships with Ford/Lincoln dealers. Successful candidates will be able to work as a team to manage service levels and achieve common goals. The DSA role gives employees a broad understanding of the company's plans and programs, as well as a sales and marketing mindset that prepares employees for future rotations within the company. Potential rotations include sales operations, marketing, wholesale, business development, and more (including both remote work and hybrid location-dependent opportunities). We are a company that believes strongly in professional growth, developing business acumen, and promoting employees from within.DSA's play a critical role in balancing sales goals with responsible lending practices. Our goal is to facilitate vehicle sales for both the dealer and Ford of Canada by providing financing while effectively managing the risks associated with credit lending.During a typical day in this fast-paced role, DSAs manage a high volume of credit applications (45-50 daily), evaluating creditworthiness and deciding whether to approve or deny financing requests. While many applications are straightforward, a significant portion of the day is dedicated to complex cases requiring negotiation of terms (such as down payments) or denial of credit, requiring strong judgment and decisive decision-making.DSAs maintain a fast-paced workflow, assessing creditworthiness within approximately 5 minutes and processing most applications within 30 minutes of submission. Much of the day involves collaborating with dealers via phone, reviewing applications, negotiating financing terms, and ensuring smooth communication throughout the process. The ideal candidate isa highly effective communicator and negotiator with excellent interpersonal skills and a strong sense of urgency.NOTE: Although this is a remote Bilingual Dealer Services Analyst position - there is a requirement to attend the training in person, located in Oakville, Ontario (minimum of 4 weeks). There may be additional requirements to periodically attend on-site during the probationary period. To be eligible for this position you must reside in the Greater Toronto Area.Responsibilities:
  • Loan adjudication including, but are not limited to, the following:
  • Analyze and decision Ford Credit consumer and commercial credit applications within applicable credit approval limits.
  • Develop and maintain strong business relationships with dealership personnel.
  • Ability to navigate ambiguous situations by gathering necessary information, adapting strategies as needed, and collaborating effectively with dealers.
  • Ability to implement effective solutions in situations characterized by uncertainty and limited data, leveraging analytical skills to identify critical factors, while proactively identifying and mitigating risks
  • Adhere to purchase approval limits and investigation guidelines.
  • Participate actively in department calibration sessions.
  • Maintain a consistent purchase policy based on customer qualifications and past liquidation experience.
  • Perform investigations as required.
  • Understand and practice business unit financing plans, programs, and procedures.
  • Support a culture which ensures a sales mindset is maintained in the Business Centre.
  • Perform daily responsibilities to ensure high levels of dealer and customer satisfaction. Support Dealer Satisfaction Index (DSI) and Customer Satisfaction Index (CSI) initiatives.
  • Demonstrate qualities reflective of the Company's value proposition to its customers and dealers.
Support diversity initiatives by understanding, respecting, and valuing the differences that define employees as unique individuals. * Learn and support other Company functions when and where necessary - examples may include Account Maintenance, Collections, and Loss Prevention.
  • Maintain a continuous growth mindset in the spirit of personal and professional development.
  • Welcome positive coaching and learning opportunities to improve your skills.
Qualifications:Minimum Requirements:
  • Bachelor's degree in business related field, Organizational Development, or any other related discipline. (Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required.)
  • Excellent communication skills (written and verbal) in both French and English.
  • Must be available to work a flexible/rotational schedule, including evenings (Monday - Friday up to 9:00pm EST), holidays, and/or Saturdays (Saturdays up to 8:00pm EST).
  • Able to travel to Oakville office for training.
Preferred Requirements:
  • Understanding of credit, financial analysis, sales, collections, risk management and/or credit decisioning and relationship management is a plus.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Expertise to manage multiple tasks simultaneously while maintaining a high level of organization and efficiency.
  • Proven ability to build strong relationships, negotiate effectively, and adapt communication style to diverse situations.
  • Analytical and problem-solving skills with a proven ability to independently implement solutions to overcome challenges.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to the Ford Credit Canada Team, we encourage you to apply!We thank all applicants for their interest, but only those selected for an interview will be contacted.Ford Credit Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.Candidates for this position must live in and be legally entitled to work in Canada. Ford Credit Canada does not sponsor work permit applications.

Ford