Dealer Services Analyst (Bilingual- English and French)
- Oakville, ON
- Permanent
- Temps-plein
- Make Quick Decisions: Evaluate a high volume of credit applications daily, assessing creditworthiness and making fast decisions on approvals or denials.
- Solve Complex Cases: Tackle challenging credit applications, negotiating terms with dealers and using strong judgment for decisive outcomes.
- Build Relationships: Collaborate closely with Ford/Lincoln dealers over the phone, developing and nurturing business relationships.
- Balance Sales & Risk: Help facilitate vehicle sales for dealers and Ford of Canada by providing financing, all while managing lending risks responsibly.
- Great Pay & Benefits: Enjoy excellent compensation, a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a health care spending account and much more.
- Growth Opportunities: Gain a broad understanding of our company's plans and programs, develop a sales mindset, and prepare for future rotations within the company (like sales operations, marketing, or business development). We strongly believe in promoting from within!
- Dynamic Environment: Work in a supportive, fast-paced team-oriented environment where you'll contribute to high levels of dealer and customer satisfaction.
- An effective, decisive communicator with excellent interpersonal and analytical skills.
- A self-starter who thrives in a fast-paced, ambiguous environment, has a high sense of urgency and works well in high performing teams.
- A quick learner who is receptive to positive coaching and invested in their own growth and professional development.
- Analyze and make informed decisions on consumer and commercial credit adhering to our purchase policy and lending requirements. You'll review an average of 40-50 applications per day, spending about 5 minutes on each application and performing additional investigations needed
- Be a key point of contact for our dealership partners, directly negotiating terms on credit applications, nurturing business relationships and applying your knowledge of the company's plans and plans to drive win-win solutions. Much of your daily work will be on phone with dealers.
- Use sound judgment to evaluate creditworthiness and make decisions in the best interest of the Company on your own.
- Apply coaching and training provided as well as participate in ongoing team calibration sessions to enhance your skills and knowledge base. At times, you may also learn different functions to support Company needs.
- Bachelor's degree in business related field, Organizational Development, or any other related discipline. (Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required.)
- Understanding of credit, financial analysis, sales, collections, relationship management is a plus.
- Must be available to work on rotation shifts, including evenings (Monday - Friday up to 9:00pm EST), some holidays, and Saturdays (Saturdays up to 8:00pm EST).
- Excellent communication skills (written and verbal) in both English and French.
- Able to travel to Oakville office for training.
- Proven ability to build strong relationships, negotiate effectively, and adapt communication style to diverse situations.
- Analytical and problem-solving skills with a proven ability to independently implement solutions to overcome challenges.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to manage multiple tasks simultaneously while maintaining a high level of organization and efficiency.