Foreign Currency Cash Team Analyst
- Scarborough, ON
- Permanent
- Temps-plein
Contract Duration: 12 months
Scheduled Hours: Tuesday –Friday 11 am –7 pm and Saturday 9 am –5 pmStory Behind the Need:
The Cash Processing and Support group is seeking a Foreign Currency Cash Team Analyst to assist with the ongoing Foreign Currency Cash Transaction Project. We are looking for a strong customer service representative who can deal with Branch Managers, taking transit orders, work well under pressure, and maintain an empathetic approach while helping others.Candidate Value Proposition:
The successful candidate will have many development opportunities throughout their time at the bank as well as the opportunity to work at the Bank full-time in the future with strong performance. The candidate will be hands-on with some of the most advanced and emerging technologies on a day-to-day basis.Candidate Requirements/Must-Have skills:
1) 1+ years of experience in a customer service-related position.
2) 1+ years of experience of phone customer support –preferably within the financial transactions space.
3) Experience probing and identifying customers ask –problem solving and analytical thinking demonstrated in recent project or position.
4) French-speaking is mandatoryNice-To-Have Skills:
- Prior banking FI experience.
- Experience with foreign currency orders (worked for an exchange bureau or currency exchange in the past).
- Experience with general ledgers, cash orders or any accounting skills would be an asset.
- Excellent communication, both written and verbal, to deal with any ongoing requests or inquiries over the phone.
- Basic ability to work independently and manage one's time.
- Strong multi-tasking skills as they will be on the phone and inputting orders simultaneously.
- Empathetic to stressful workloads.
- Works well independently with minimal supervision.
- Ability to communicate effectively both in writing and orally.
- Has knowledge of the foreign currency world (buying and selling).