Foreign Currency Cash Team Analyst
- Scarborough, ON
- Permanent
- Temps-plein
Contract Duration: 12 months
Scheduled Hours: Tuesday – Friday 11 am – 7 pm and Saturday 9 am – 5 pmStory Behind the Need:
The Cash Processing and Support group is seeking a Foreign Currency Cash Team Analyst to assist with the ongoing Foreign Currency Cash Transaction Project. We are looking for a strong customer service representative who can deal with Branch Managers, taking transit orders, work well under pressure, and maintain an empathetic approach while helping others.Candidate Value Proposition:
The successful candidate will have many development opportunities throughout their time at the bank as well as the opportunity to work at the Bank full-time in the future with strong performance. The candidate will be hands-on with some of the most advanced and emerging technologies on a day-to-day basis.Candidate Requirements/Must-Have skills:
1) 1+ years of experience in a customer service-related position.
2) 1+ years of experience of phone customer support – preferably within the financial transactions space.
3) Experience probing and identifying customers ask – problem solving and analytical thinking demonstrated in recent project or position.
4) French-speaking is mandatoryNice-To-Have Skills:
- Prior banking FI experience.
- Experience with foreign currency orders (worked for an exchange bureau or currency exchange in the past).
- Experience with general ledgers, cash orders or any accounting skills would be an asset.
- Excellent communication, both written and verbal, to deal with any ongoing requests or inquiries over the phone.
- Basic ability to work independently and manage one's time.
- Strong multi-tasking skills as they will be on the phone and inputting orders simultaneously.
- Empathetic to stressful workloads.
- Works well independently with minimal supervision.
- Ability to communicate effectively both in writing and orally.
- Has knowledge of the foreign currency world (buying and selling).