Bilingual Customer Service - Financial I
- Mississauga, ON
- Permanent
- Temps-plein
Location: Mississauga, ON
Position: Temp to Perm - role starts as a contract
Salary: $22.00 per hour
Hours: 9am-5pm . Hybrid, two days per month in the office
Industry: Insurance**Must have financial/banking/insurance industry experience to qualify**Job duties:
Primary Responsibilities:
- Communicate with internal and external clients through various channels
- Maintain new and existing client relations, while providing exceptional customer service, including interacting with clients, answering client's inquiries.
- Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Ability to deal with difficult clients, de-escalate and diffuse challenging situations and successfully resolve customer issues in a diplomatic and professional manner
- Other duties as required or assigned
- Must be fluent both written and orally in French and English
- 1+ years of Customer Service or Administrative experience within the financial/banking/insurance industry.
This is currently for an active job opportunity.
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