Manager, Workforce Management (Direct Distribution)

Intact Financial

  • North York, ON
  • Permanent
  • Temps-plein
  • Il y a 7 jours
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.About the roleWe’re looking for a Manager, WFM, to join our growing team!What you’ll do here:
  • Responsible for forecasting team's transformation, innovation and optimization.
  • Analyze and review business results and upcoming forecast implications so you can share with your business partners.
  • Perform long-term and short-term forecasts and find ways to deliver on forecast accuracy targets.
  • Refine Capacity Plans each month with the most up-to-date information.
  • Achieve global service targets through proactive management of a multi-site and multi-skilled environment.
  • Act as an expert of WFM and be able to popularize complex concepts to an audience.
  • Identify areas of improvement to better manage the team and improve the comprehensiveness of the support you provide.
What you bring to the table:
  • Bachelor's degree in Business Administration, Finance, Mathematics, Statistics, or any combination of equivalent education and experience.
  • Strong project management and communication skills.
  • Expert level with MS Excel; proficient with PowerPoint and Word.
  • Analytical skills in critical thinking, decision-making, problem solving, and attention to detail.
  • Programming skills (VBA, SAS), open-source framework (R, Python), a strong asset.
  • Deep knowledge of WFM software such as NICE IEX, an asset.
  • Strong organization and prioritization skills.
  • Can concentrate on vaguely defined problems which require the application of creative approaches.
  • Proven leadership accomplishments, including managing virtually
  • No Canadian work experience required however must be eligible to work in Canada
What we offerOur hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:A financial rewards program that recognizes your successAn industry leading Employee Share Purchase Plan; we match 50% of net shares purchasedAn extensive flex pension and benefits package, with access to virtual healthcareFlexible work arrangementsPossibility to purchase up to 5 extra days off per yearAn annual wellness account that promotes an active and healthy lifestyleAccess to tools and resources to support physical and mental health, embracing change and connecting with colleaguesA dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programsInclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunitiesInspiring leaders and colleagues who will lift you up and help you growA Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.We are an equal opportunity employerAt Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Intact Financial