Operations Manager

• Design and optimize scalable workflows for event execution, licensee coordination, and client communication across multiple locations.
• Drive strategic growth initiatives by analyzing business performance, refining the operating model, and identifying market expansion opportunities.

• Oversee relationships with licensed operators across North America, ensuring brand consistency, compliance, and operational excellence.
• Provide ongoing support and training to licensees, equipping them with tools and resources to succeed.

• Lead inbound marketing and lead generation strategies to ensure a healthy sales pipeline and consistent client engagement.
• Serve as the point of contact for high-value clients, ensuring their needs are met and relationships remain strong.

• Develop and execute a comprehensive on-boarding and training program for new and existing licensees.
• Foster clear, transparent communication between the corporate team and external partners to ensure alignment and performance.

• Collaborate with finance on pricing models, budgeting, and financial performance tracking.
• Manage and optimize operational software including CRM platforms, event management tools, and automation systems to enhance productivity and client satisfaction.

• A degree in business, operations, or a related field is preferred but not mandatory.
• 7+ years of experience in operations, business development, or a senior leadership role-ideally in event services, hospitality, or franchise/licensing-based environments.

• Proficiency in CRM systems, contract/invoicing software, and automation tools.
• Familiarity with event management platforms and payment processing systems is an asset.

• Strong leadership and organizational skills with the ability to scale and improve operational systems.
• A collaborative mindset with excellent communication and relationship-building abilities.
• Strategic thinker who can balance day-to-day operations with long-term planning.

Executrade