Service Operations Manager, Western Canada (Hybrid)

• Develop and execute digitalization and standard service operations strategies, both on-site and remotely connected.
• Drive execution of the business plan including revenue forecast, profit, cost control, asset management, and other financial deliverables based on targets.
• Achieve balanced operations targets (includes slip, absorption, utilization, rates, productivity, and headcount).
• Build and maintain a service operations organization committed to customer and employee satisfaction and profitable growth across the area.
• Develop strong internal and external customer relationships and identify needs and resolve issues.
• Supervise and develop Client Service Manager teams using company's tools and empowering them to provide exceptional customer service.
• Attend and support sales team in cost reviews and sales strategies to optimize cost savings and correct cost structuring for contracts and small works projects.
• Schedule and run monthly contract and small works meetings with the Client Service Managers and Project Managers.
• Support and advise the dispatch teams to resolve scheduling issues or customer concerns.
• Create and maintain as strong after-hours on-call team across all cities within the area to provide exceptional response time.
• Ensure teams executes and quotes deficiencies and repairs per customer and area requirements.
• Ensure team operates and maintains assigned vehicles per the fleet policy.
• Define training requirements and budgets for each team, ensuring comprehensive training for new tools and technology role outs.
• Successfully complete assigned training and ensure team completes assigned training as outlined in each person's training path.
• Lead service teams to follow all safety requirements as outlined by Siemens and customer site requirements.
• Manage and advise on hiring, training/development, allocation, and performance assessment of personnel within area of responsibility.

• Bachelors or Masters in Business or Engineering or related fields.
• Minimum of 5+ years of industry knowledge and experience with one or all of the following: Automation, HVAC, Fire, Security and Mechanical systems.
• Strong verbal and written communications skills. Proficient with MS Office, PowerBI and SAP.
• Ensure compliance with all federal and local rules and regulations applicable to the geographic area as well as all company policies and procedures. Acts as a company representative and liaison to customers and local authorities.
• Strong business acumen with the ability to understand and manage the dynamics of a complex organization.
• Strong problem-solving skills and ability to device customer service strategies
• Experience in leading and managing a high performing geographically distributed team

• Freedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world's most significant problems - Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens