Director, Product Management

Royal Bank of Canada Voir toutes les offres

  • Toronto, ON
  • Permanent
  • Temps-plein
  • Il y a 16 jours
Job DescriptionWhat is the opportunity?We're seeking an experienced Director of Product Management to join us in transforming how ServiceNow is leveraged at RBC. You'll be responsible for the strategic direction of capabilities that will enable RBC to scale and maximize the value of our ServiceNow deployment—partnering with technology, governance, risk, and business stakeholders to define a vision of capabilities that modernizes user experiences, enables our partners, and delivers measurable outcomes. You'll lead a team of Product Managers, ensuring alignment to business priorities and adherence to a scalable, standardized product management framework.What will you do?Product Strategy & Direction
  • Define multi-year product vision and roadmap aligned to enterprise priorities
  • Translate business needs into clear product strategies that reduce user friction
  • Oversee end-to-end portfolio management, balancing competing priorities (regulatory, operational, transformation, experience) through data-driven decision-making
  • Establish and monitor KPIs focused on adoption, user satisfaction, time-to-value, and business outcomes
Product Operating Model & Standards
  • Build consistent product management practices: prioritization, roadmapping, stakeholder engagement, and outcome measurement
  • Embed user-centric, data-driven principles across the team
Leadership & Team Development
  • Define expectations for Product Managers, emphasizing outcome ownership over feature delivery
  • Cultivate a culture that empowers decision-making while maintaining strategic coherence
Stakeholder Alignment & Value Delivery
  • Partner with senior stakeholders to align on priorities and drive transparent, collaborative decision-making
  • Communicate strategy, roadmap progress, and ROI with clarity
  • Demonstrate measurable business impact through rigorous outcome measurement
What do you need to succeed?Must-have
  • 10+ years of enterprise IT experience, with 5+ years leading product strategy and teams, with proven ability to deliver measurable business value.
  • Ability to understand and evaluate technical architectures, integrations, and platform constraints; experience building products for technical audiences.
  • Proven ability to define and execute product strategy for enterprise technology platforms.
  • Experience leading product teams and deliver products that drive measurable business value.
  • Deep understanding of enterprise software product development, user experience, and IT service delivery.
Nice-to-have
  • Experience with ServiceNow product modules (e.g., ITSM, ITOM, Governance, Risk & Compliance).
  • ServiceNow Administrator or advanced ServiceNow certifications.
  • Agile, design thinking, or user research experience
  • ITIL, ITSM, or IT governance framework knowledge
  • Track record scaling product adoption
What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.Leaders who support your development through coaching and managing opportunities.Ability to make a difference and lasting impact.Work in a dynamic, collaborative, progressive, and high-performing team.A world-class training program in financial services.#LI-Post#TECH PJJob Skills Competitive Markets, Computer-Aided Design (CAD), Conceptual Thinking, Customer Service, Manufacturing Trends & Directions, Product Development Lifecycle, Product Development Methodology, Product Manufacturing, Product Testing, Prototype Manufacturing, Value RealizationAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TorontoCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2026-03-31Application Deadline: 2026-04-20Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Royal Bank of Canada