Director of Operations

Robert Half

  • North York, ON
  • 130.000-140.000 $ par an
  • Permanent
  • Temps-plein
  • Il y a 20 heures
Job Description:The Director of Operations will play an instrumental leadership role in overseeing and optimizing all aspects of clinic operations while ensuring top-tier patient care, operational excellence, and staff performance across multiple clinic locations. Reporting to the Chief Growth Officer and indirectly to the Founder & CEO, the Director will have a critical impact on organizational growth, compliance, and the patient experience while fostering an inclusive and high-performing workplace culture. This individual will also be positioned for career advancement opportunities into a potential Vice President of Operations role within the growing healthcare organization.Key Responsibilities
  • Leadership & Team Management:
  • Lead and manage 7-8 direct supervisor reports and their teams, fostering collaboration, accountability, and performance excellence.
  • Operational Oversight:
  • Ensure efficient and compliant day-to-day clinic operations across all locations, maintaining high-quality patient care standards.
  • Strategy Development:
  • Create and execute operational strategies that align with growth objectives and support continuous improvement initiatives.
  • Metrics & Reporting:
  • Implement and track key performance indicators (KPIs), dashboards, and metrics to enable data-driven decision-making processes.
  • Partnership & Collaboration:
  • Partner with the Chief Growth Officer (CGO) and CEO to scale operations, enhance best practices, and drive innovation.
  • Talent Development:
  • Facilitate coaching, performance management, and succession planning to foster career growth within the organization.
  • Meeting Facilitation:
  • Conduct monthly one-on-one and leadership team meetings to ensure alignment and performance management across teams.
  • Cultural Development:
  • Promote an inclusive, professional, and accountable organizational culture across locations.
Site Visits:Travel occasionally to other clinic sites (Toronto, Guelph, Waterloo) to ensure operational consistency and alignmentRequirements:Must-Have Qualifications
  • Experience:
  • A minimum of 10-15 years of progressive leadership experience, including 10+ years in operational management roles.
  • Leadership Success:
  • Proven ability to lead supervisors and develop strategies in a high-growth, service-oriented environment.
  • Business Acumen:
  • Strong ability to balance operational efficiency with a patient-centered care mission.
  • Specialized Skills:
  • Expertise in conflict resolution, confidentiality handling, and navigating sensitive employee or patient matters.
Nice-to-Have Qualifications
  • Industry Experience:
  • Familiarity with healthcare, medical services, or fertility-related industries.
  • Data Proficiency:
  • Experience in using KPIs, dashboards, and metrics to inform operational decisions.
  • Inspirational Leadership:
  • Demonstrated ability to inspire employees while maintaining professionalism and enforcing accountability.
Skills & Knowledge
  • Education:
  • Bachelor's degree in Business Administration or a related field.
  • Software Expertise:
  • Proficient in MS Office Suite, Google Suite, EngagedMD, Zoho, and Accuro EMR systems.
  • Presentation Skills:
  • Ability to create impactful presentations (PowerPoint) and leverage data visualization tools for reporting.
Why Join Us?
  • Culture & Impact:
  • Join a compassionate and innovative team passionate about redefining fertility care.
  • Growth Opportunities:
  • Benefit from career advancement potential into a Vice President of Operations role.
  • Inclusivity:
  • Work in a high-performance, welcoming, and LGBTQ+ friendly environment.
  • Meaningful Work:
  • Make a tangible difference in patients' lives while contributing to the future of fertility healthcare.

Robert Half