Logistics Associate

• Promotes a culture where Health & Safety is the #1 priority.
• Operates within the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.
• Works with Drivers to ensure Driver hours are not exceeded.
• Understands and adheres to all Transportation Safety policies and guidelines.
• Ensures compliance with prescribed Health & Safety programs and Cold Chain Assurance programs, as directed by terminal management team and regional Health & Safety and Cold Chain Assurance leads. May participate in Joint Health & Safety meetings.
• Collaborates effectively with all team members in Transportation and Warehousing to achieve daily objectives.
• Provides the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
• Works with the Manager, Terminal Operations and leadership team to implement Key Performance Indicators (KPI’s) related to daily customer service objectives.
• In collaboration with the Supervisor, Transportation Office, communicates with existing customers to understand and prioritize their needs, participating in calls and meetings as appropriate.
• Researches, develops and recommends solutions to meet customer requirements.
• Implements improved operational processes that enhance capabilities to meet/exceed service standards.
• Ensures adherence and accountability to standard operating procedures.
• Manages inbound shipment ETA’s to maximize efficiency and ensure customer needs are met.
• Collaborates with the operations team to determine equipment requirements and schedules.
• Develops efficient routing patterns locally to meet required schedules.
• Ensures all documentation relating to the movement of orders or shipments in or out of the facility is completed accurately and on time.
• Communicates with Drivers to ensure they are operating in the most safe and effective manner, and are compliant with transportation legislation and company policies and procedures.
• Coordinates team member and resources involved in the daily pick-up and delivery of freight, including Dispatchers, Drivers, Third Party Carriers and Owner Operators.
• Ensures appropriate Driver resource is sent to each call, based on current location, truck size, capacity, schedule, and whether shipment is fresh/frozen. Ensures the most efficient and effective resource is dispatched to meet customer service schedules.
• Ensures regular communication with Drivers to keep apprised of Driver locations across the network so they may assign next pickup according to proximity.
• Ensures the collection, audit, tracking and filing of internal paperwork from Drivers (PODs, fuel slips, maintenance records).
• Keeps in communication with the dock and central linehaul regarding shipments that will be arriving late or not according to schedule.
• Provides a daily exceptions report to Supervisor, Dispatch, showing all on time and late departures.
• Recommends continuous improvement efforts and identifies cost saving and growth initiatives.
• Answers inbound phone calls relating to linehaul delays, driver check in, hours of service & carrier check-ins.
• Provides vacation and sick coverage for senior dispatch functions.
• Performs other duties as assigned in accordance with the company vision, mission, strategy and culture.

• 2-3 years’ experience working in an LTL transportation environment in a planning or dispatch role.
• Scheduling or customer service experience.
• Experience working with company drivers, owner operators and third party carriers.
• High school graduation or equivalent.
• Excellent customer service abilities with a natural desire to provide exceptional service and build strong relationships with Drivers.
• Proven ability to work in a fast-paced warehouse environment to ensure accuracy, compliance and a team culture of excellence.
• Proven analytical and problem solving skills. Ability to quickly understand and identify issues and propose solutions.
• Proven ability to effectively prioritize work flow to ensure deadlines are met in a fast-paced environment. Able to adapt to shifting priorities.
• Analytical; logical thinker with ability to think two steps ahead and successfully analyze different pieces of information and put them together like a puzzle.
• Excellent communication skills, both verbal and written.
• Dedicated to continuous improvement and ability to identify opportunities to increase efficiency and enhance results. Ability to manage and adapt to change.
• Approachable, positive demeanor with a hands-on and team-oriented work style.
• Knowledge of the logistics, supply chain and/or transportation industry preferred.
• Commitment to health and safety in the workplace.
• Takes initiative, is proactive in their work, and results-oriented.
• Microsoft Office skills with an emphasis on Word, Excel and Outlook. Experience working effectively in a unionized environment governed by collective agreements is an asset.
• Working knowledge of labour management, transportation, financial and other key technologies

Lineage