Ad Success Specialist, OAM (12 month contract) at The Home Depot in Toronto, ON M3C 4H9Job AttributesReq IDReq172038Job Location1 Concorde Gate, Toronto, ON M3C 4H9Opening TypeExisting VacancyJob TypeFull TimeCareer AreaCorporateSalary$65,000 - $95,000TypeOnsite1 Concorde Gate Toronto, ON M3C 4H9Req172038Full TimeExisting VacancyCorporate$65,000 - $95,000OnsiteJob DescriptionPay Range: $65,000 - $95,000At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.Join The Home Depot's Orange Apron Media (OAM) team and support the continued growth of our retail media advertising program. The Account Specialist role supports supplier onboarding, campaign activation, and ongoing campaign success across onsite and offsite media.Working closely with the Manager, Business Development & Ad Success and internal partners, this role supports OAM clients as they move through onboarding, campaign setup, and execution. The role requires strong communication skills, attention to detail, and comfort working directly with suppliers to help keep campaigns moving forward and aligned with program guidelines. The ideal candidate is organized, collaborative, and comfortable operating in a fast-paced, vendor-facing environment.Key ResponsibilitiesSupplier & Campaign Support
Support day-to-day relationships for Self-Serve suppliers by acting as a point of contact throughout onboarding and campaign execution
Assist suppliers with building, submitting, and managing campaigns within Orange Access
Help address supplier questions related to campaign status, approvals, edits, extensions, and pacing
Support troubleshooting of campaign issues or delays and escalate when needed
Help ensure campaigns align with agreed timelines and program requirements
Update CRM (Salesforce) as required.
Strategic & Planning Support
Support the translation of supplier goals and media briefs into recommended approaches for onsite and offsite campaigns
Assist with aligning campaign timing to key selling periods and supplier priorities
Provide guidance to suppliers on how to work within platform capabilities and program best practices
Support test-and-learn approaches for new suppliers or new tactics as directed
Program Governance & Platform Support
Support adherence to OAM creative, copy, and campaign guidelines
Help communicate platform capabilities, constraints, and updates that may impact campaign setup or execution
Act as a knowledgeable resource on Self-Serve workflows and policies
Support consistent application of program standards across suppliers
Leadership & Commercial Support (As Needed)
Support OAM leadership with contract renewals by assisting with coordination, historical performance analysis, and pitch decks
Support preparation for new vendor pitches or exploratory conversations, including gathering background information and pitch preparation
Competencies
Communicates Effectively
Collaborates Well with Others
Attention to Detail
Problem Solving
Skills
Supplier / Client Support
Project & Timeline Coordination
Strong Written and Verbal Communication
Organizational Skills
Problem-solving and critical thinking
Media planning experience is an asset, but not required
Direct Manager / Direct Reports
Reports to: Orange Apron Media leadership (Manager Business Development and Ad Success)
Travel Requirements
Limited
Physical Requirements
Extended sitting
Computer-based work
In-person and virtual meetings with camera on as required
Working Conditions
Office working environment - 5 days in office.
Regular internal and external meetings
Ongoing supplier support via email, meetings, and platform tools
Minimum Education
University or College degree in a related field, or equivalent experience
Minimum Years of Work Experience
3-5 years in digital media, retail media, account support, or related roles
Other Requirements / Assets
Retail industry experience is an asset
Retail Media or agency media experience
eCommerce advertising experience is an asset
Self-starter and able to work well with ambiguity
Naturally curious, with an inclination to problem solve and uncover meaning
Bias towards action and results
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.×Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.Awards & Recognition Press ENTER to read the content or TAB to skip.JOIN OUR TALENT COMMUNITYSign up on Workday to be considered for future opportunities at The Home Depot Canada.We strive to maintain a culture that welcomes everyone, and we believe it helps us achieve our business goals by driving excellent customer service and innovation, empowering our associates to thrive and excel, and enriching the communities in which we operate. This includes creating an environment where our associates feel welcomed, valued and respected and providing equal opportunity for all of our associates.
