IT Application Support Analyst - Human Resources
- Vancouver, BC
- 75.000-105.000 $ par an
- Permanent
- Temps-plein
- Monitor and support daily transaction processing.
- Respond to issues reported by users by troubleshooting and achieving resolution.
- Provide information to application support teams to facilitate root cause analysis and prevent future application errors, data discrepancies, and integration failures
- Support application enhancement and business process improvement by collaborating with business analysts and cross-functional teams to address business and adoption issues, including user experience, data flows, and business process flows
- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
- Support month-end and quarter-end closing activities by ensuring transaction continuity across integrated systems through reconciliation and completeness monitoring.
- Maintain existing knowledge base articles and document new articles to ensure timely issue resolution.
- Provide new hire training for end users and ongoing training for new application functionality and best practices.
- Support projects to enhance and optimize applications, implement applications at additional business units and integrate new applications to achieve business outcomes
- Create test plans and execute functional testing of new features, bug fixes or other application updates.
- Lead User Acceptance Testing of new features, bug fixes or other application updates.
- Participate in disaster recovery and business continuity testing.
- Bachelor’s degree in Computer Science, Information Systems, Business Administration or a related field.
- 3-5 years of experience supporting Human Capital Management (“HCM”) applications
- Strong knowledge and hands-on experience with UKG Pro, including security administration. Prior experience with UKG Workforce Management a plus.
- Hands-on experience and proficiency with Cognos BI reports, including user experience design
- Working knowledge of human resources processes including payroll, time and attendance, benefits, recruiting, and learning management.
- Basic understanding of security and compliance requirements such as SOX and HIPAA
- Prior experience in a manufacturing or industrial environment is an asset.
- Excellent problem-solving skills and attention to detail
- Effective communication and interpersonal skills
- Ability to work independently and as part of a team
- Demonstrated ability to prioritize and manage work across multiple teams and projects
- Competitive base salary with an annual bonus opportunity. The typical salary range for this position is $75,000 - $105,000, which may vary depending on location, education, and relevant experience.
- Comprehensive benefits: including medical, dental, and vision coverage, pension and saving plans, life, disability, and accident insurance, vacation time, paid holidays and additional benefits to support your well-being.
- Competitive base salary with an annual bonus opportunity. The typical salary range for this position is $75,000 - $105,000, and varies depending on location, education, and relevant experience.
- Comprehensive benefits: including medical, dental, and vision coverage, pension and saving plans, life, disability, and accident insurance, vacation time, paid holidays and additional benefits to support your well-being.