Manager, Operations Finance

• Utilize ESOAR approach; eliminate, standardize, optimize, automate, robotize.
• Maximize the use of standardized tools and templates by the properties.
• Ensure contracted Statements of Work are being delivered.
• Monitor and improve KPI’s within the Service Level Agreements.
• Minimize Capgemini errors reported by the properties.
• Maximize efficiency of onsite processes.
• Support the implementation of the onsite target operating model.
• Assist in establishing/enforcing policies, rules, internal controls and safeguards.
• Proactively engage in identifying opportunities for continuous improvement.
• Continuously deliver the highest level of service with respect to property support and maximize property satisfaction of outsourced services.
• Provide hotel users with support for standard tools, templates and processes.

• Demonstrate effective project management skills to onboard properties in Latin America and the Caribbean to shared services.
• Provide leadership to property teams and business process outsourcing partner with day-to-day oversight.
• Demonstrate proficiency as a lead / power-user of company financial systems and regional practices.
• Build out and organize thoughtful work plans.

• Anticipate needs of stakeholders.
• Transform complex data into summarized meaningful and actionable insights.
• Present and provide meaningful commentary to stakeholders on past, current and future state across all identified areas of responsibility.
• Search out and drive new business opportunities that benefit the business.

• Collaborate with Operations Finance, property teams and business process outsourcing partner to ensure timeliness and integrity of financial processes.
• Represent both Operations Finance and the properties on cross-functional projects and requests.
• Conduct effective meetings and conference calls; appropriately communicate and complete action items and next steps.
• Leverage Microsoft 365 suite of software including Excel, Word, PowerPoint, Outlook, SharePoint, and Teams to enhance communication, reporting, organization and collaboration within the team and other groups.

• 5-7 years of experience in a related hospitality accounting or shared services role.
• CPA, MBA, or university degree in hospitality, accounting or finance preferred.
• Multilingual is an asset.

• Proven leadership skills in a property and/or corporate office environment.
• Highest level of integrity and transparency, and ethical approach to influence the outcome of situations.
• Strong interpersonal and relationship-building skills to work with cross-functional teams, negotiate for resources, influence stakeholders, and gain acceptance of and commitment to plans, ideas and initiatives.
• Ability to work independently, take initiative and use sound judgement.
• Promotes a continuous learning environment that creates an atmosphere for professional development opportunities.
• Ability to meet various deadlines in a fast-paced environment.
• Work in a safe, prudent and organized manner.

• Strong oral and written communication skills to prepare and deliver reports, effective presentations and to facilitate meetings with colleagues at all levels of the organization.
• Strategic and analytical, with solid business acumen and problem-solving skills.
• Strong multi-tasking and project management skills.
• Attention to detail with a focus on solutions, results, and continuous improvement.
• Ability to deal with confidential information in a professional manner.
• Demonstrates excellence in conflict resolution.

• Working technical knowledge of generally accepted accounting principles.
• Ability to read, write and speak English fluently; additional languages an asset.
• Working knowledge of all departments in a full-service luxury property.
• Working knowledge of Four Seasons systems is an asset.

• Occasional travel as needed.

Four Seasons Hotels