Regional Aftersales Manager (Performance Auto Group - Head Office Niagara)
- Niagara Falls, ON
- Permanent
- Temps-plein
- Great Experience: Every customer is entitled to a great experience
- Integrity: We are honest and transparent in our actions
- Diversity: We are stronger through the inclusion of people, brands and ideas
- Innovation: We passionately embrace opportunities for new and continuous improvements
- Empowerment: We encourage and support our people in taking initiative
- Giving Back: We positively impact the communities in which we live, work and raise families
- Provide strategic leadership to parts, service, body shop and general managers
- Conduct monthly financial meetings with dealership teams in conjunction with the regional manager
- Assist in the preparation of annual operating budgets, goals and objectives for each dealership fixed operations departments and monitoring the department's performance
- Work directly with department managers to identify areas of opportunity within each dealership and provide expertise and guidance to assist them in meeting their objectives
- Assist General Managers in continuously interviewing and recruiting quality candidates to be referred to the Group's various dealerships for potential new hires
- Assist in training, motivating, counseling, and monitoring the performance of all the dealerships service and parts department staff
- Work closely with the department managers to align individual dealership objectives with the group's policies and goals
- Consult with dealership to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact
- Focus one's efforts on evaluating the parts department inventory management processes to eliminate waste, increase parts loyalty and profitability and improve efficiencies
- Collaborate with corporate teams on both day-to-day operations and strategic initiatives
- Must have at least 10 years of experience in the automotive industry
- Must have at least 5 years of automotive dealership management experience
- Proven ability to build strong working relationships
- Knowledge of Car Parts and Service Systems
- Understanding Metrics and Reports
- Basic knowledge of the dealer operating report and fixed analysis tools
- Basic knowledge of dealership profit departments structure and interconnectivity
- Excellent communication and interpersonal skills
- Must have strong leadership and organizational skills
- Strong computer skills and attention to detail
- Excellent time management skills, ability to multitask and work well under pressure
- Ability to manage stress and work with tight deadlines
- Highly self motivated and directed
- Ability to work flexible hours and work around a changing schedule
- Must have a valid Ontario Driver's License and good driving record
- Excellent management support and guidance
- Opportunities through our Internal career development program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?!