Technical Field Support Analyst - Brampton

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

• Utilizing your technical expertise, you will perform field information technology support for all applicable Canadian Blood Services sites, providing consultation in matters relating to information technology and management. You will be responsible for on-site and remote support of Canadian Blood Services sites.
• Leveraging your technical skills, you will support and maintain the daily operations and system qualification activities for the IT systems including, but not limited to network and telephony infrastructure, office automation software applications and other equipment software/hardware.
• Leveraging your coordination skills, you will handle the storage, retrieval, and disposition of records at the site level.
• Harnessing your skills and experience in IT, you will trouble-shoot, resolve and document problem management tickets.
• Drawing on your collaboration skills, you will assist head office and IT staff to identify the root cause of technical errors and also coordinate third party vendors/service providers for IT systems and equipment. You will liaise with Head office/IT to ensure resolution of technical issues; coordinates on-site technical support as required and ensures procurement and installation of all applicable Canadian Blood Services sites hardware and software, as per Canadian Blood Services standards and procedures.
• Leveraging your drive for excellence, you will stay current on and ensure compliance with all relevant operating procedures, policies, and documentation supporting Canadian Blood Services operations.

• Graduate from a recognized post-secondary information technology program/institution or related field.
• Minimum of three years of experience in the IT Field with desktop support.
• Experience in a computer services/support role in a regulated environment.
• Three years' previous experience providing customer support and vendor management in an operations environment.

• Percentage in lieu of benefits and vacation.
• Defined benefit pension plan.
• Employee discounts, wellness programs and professional resources.

• Lift and move boxes and computer equipment, sometimes over 20 kg, including items on shelves up to 5 feet high.
• Push or pull carts loaded with equipment, using elevators as needed.
• Some tasks will require stooping, kneeling, crouching, or lifting equipment for periods of time.
• Spend extended periods at a desk.
• Handle equipment, use computers, and complete detailed tasks requiring focus and accuracy.
• Work in a busy environment with competing deadlines, shifting priorities, and frequent short- or long-term travel.
• Maintain attention to detail while managing multiple tasks and deadlines under pressure.
• Travel frequently, both locally and across Canada, with moderate exposure to hazards associated with ground or air travel.
• Regular on-site full-time schedule: Monday to Friday, 08:00-16:00 EST and/or 09:00-17:00 EST at 100 Parkshore Drive, Brampton, Ontario, with rest days on Saturday and Sunday. Occasional weekend shifts may be required.

Canadian Blood Services