Account Manager - Digital Projects

• Serve as the lead point of contact for clients (both large-scale web design and development projects, and ongoing evolution and support projects)
• Deepen your understanding of Evolving Web's services and strengths and how we support our clients
• Understand each client's business model
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts with new clients and manage contract renewals
• Develop trusted relationships with stakeholders
• Ensure the timely and successful delivery of projects according to customer needs and objectives
• Clearly communicate the progress to clients and to the leadership team
• Work with the sales team to understand client needs and look for opportunities to expand our service offering
• Forecast and track key account metrics and report on the status of all accounts
• Assist with challenging client requests and know when to escalate to the leadership team

• You have 3-5 years of agency experience, preferably in digital marketing
• You have a proven track record of successfully managing web design and development projects
• You have an understanding of Evolving Web's services and how to position them
• You are an excellent listener and have the ability to understand client needs
• You have good estimation skills
• You follow and understand digital best practices, technologies, and trends
• You are motivated by managing client relationships and handling multiple projects at once.
• You are comfortable with public speaking and presenting to stakeholders
• You have experience using CRM and project management software
• You have experience tracking goals and results
• You contribute to the culture of the agency and participate in activities that develop a feeling of belonging to it.
• You have excellent communication skills in English
• You have experience supervising others
• Experience selling to the US market

• Someone who feels better products come from a collaborative work process
• Not afraid to voice your opinion but open to any input
• Organized and able to work on several projects concurrently
• Creative and curious, you're not afraid of learning new tools or responsibilities
• Strong team player, problem-solving and leadership skills

• A background in digital design, development, or marketing
• Experience using Drupal or WordPress
• Experience working with institutional clients

• Available during Montreal working hours
• Use tools such as Slack to stay engaged with your team and contribute to the company culture
• Have exceptional self-management and proactive communication skills

• Impact - Work on projects for prestigious organizations that impact the lives of ten of thousands of users every day
• Challenge - Opportunity to take ownership of projects with a high level of creative and technical complexity
• Learning & Growth - A collaborative environment that encourages continuous learning and mentorship
• Culture - A company with a team from around the works that feels like a family
• Flexible hybrid - For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week

Evolving Web