Account Manager - Digitad

• Are you looking for a role where you can support companies from various industries end-to-end in their digital strategy, without being stuck in a single channel?
• Do you want to strengthen your project management skills while giving your career a true North American dimension (U.S. and Canada)?
• Are you looking for a position that combines strategic thinking, consulting, and opportunity identification to truly help your clients (and your career) grow?

• You’ll manage a diverse portfolio of clients, guiding their marketing strategy and working across multiple channels (SEO, Ads, Tracking, Creative) to develop a strong 360° perspective.
• You’ll work with Canadian and American clients, acting as the main point of contact for their internal teams. You’ll align objectives, roadmaps, and deliverables to keep projects moving forward. In doing so, you’ll level up your multi-team orchestration and project management skills, all while anchoring your experience in a North American context.
• At Digitad, you’ll guide your clients strategically and also identify opportunities to grow their accounts. You’ll develop a rare double skill set: advisor and business developer, a real accelerator for your career, whether you stay agency-side or move client-side.

• A team of 8 Account Managers who share best practices, insights, and ideas every week.
• Close collaboration with our in-house experts in SEO, Ads, Tracking, and Creative: passionate, accessible teammates eager to share their knowledge. You’ll learn from them daily and deepen your understanding of each channel.
• A clear, structured environment with well-established processes: you’ll know where you’re going and how to get there, so you can focus on what really matters to your clients.

• Manage a portfolio of large accounts and upper mid-market clients, building strong and lasting relationships
• Onboard new clients with structure and clarity from day one
• Advise clients to ensure marketing actions are aligned with business goals
• Identify relevant upsell and cross-sell opportunities that truly add value
• Anticipate pain points and proactively offer solutions

• Lead key moments with internal experts: kickoffs, performance reviews, planning sessions, recommendations

• Ensure quality and delivery of client work (SEO, Ads, websites…)
• Monitor timelines and coordinate across internal teams
• Identify underperforming accounts and build action plans with specialists
• Analyze results and present monthly reports to clients

• Contribute to team and agency-wide projects: offer development, process improvement, tool implementation
• Stay up to date and share relevant insights to help the team grow and improve

• Phase 1: Tools, daily rituals, team immersion
• Phase 2: Shadowing experienced teammates, building channel knowledge
• Phase 3: Training on client experience, standard processes, typical cases
• Phase 4: Sales & upsell processes (HubSpot, best practices, reflexes to build)

• You’ve started managing at least one client and begun building trust
• You’ve integrated tools, rituals, and team routines
• You understand our approach, our methods, and our client culture

• You fully manage your portfolio with efficiency and structure
• You’re able to identify upsell or cross-sell opportunities and pitch them at the right time
• You’re fluent in our tools and processes, and you’ve found your rhythm
• You’re still supported by your manager but gaining more and more autonomy

• 3 weeks vacation in year 1 / 4 weeks in year 2 / 5 weeks starting year 3
• 4.5-day workweek with Friday afternoons off
• Up to 9 weeks/year of remote work from abroad after 3 months
• Health & dental insurance after 3 months
• Regular team events: potlucks, parties, 5@7s...
• 2 pet days/week: bring your dog or meet a colleague’s!
• 1 annual team offsite
• Option to become a Trainer at La Fusée, our in-house training center

• Digitad (Performance): SEO, SEM, paid social, e-commerce, and websites
• Frank (Creative): Branding strategy and 360 campaigns (creative, content production, influencer, etc.)
• La Fusée (Training): Digital marketing and AI training (individual or corporate)
• Genia (Tech & Productivity): Supporting companies in their AI transition (audit, implementation, change management)

• You’re bilingual in French and English, and comfortable working with clients in both Canada and the U.S. (spoken and written), with clarity and professionalism
• You’re familiar with the U.S. market, you’ve supported American clients in their digital strategy
• You build trust with your clients by simplifying complex topics, communicating warmly, and being reliably present
• You have a solid understanding of marketing channels (SEO, Ads, Tracking) and web projects (WordPress, Shopify…). You don’t need to be an expert, just eager to learn
• You’re highly organized: your agenda is clear, your priorities are under control, and you know how to involve the right experts at the right time
• You have a commercial mindset: you spot relevant opportunities and turn them into meaningful recommendations

• Step 1 – Intro chat with a member of our Talent & Culture team

Intégral