Field Service

Axelon Services

  • Lachine, QC
  • Permanent
  • Temps-plein
  • Il y a 21 jours
Will support my 2 existing Montreal Field Service Supervisors with administrative and technical support. May be required to go on customer sites and interact with customers. All the HON metrics will be taken care of by this person, along with contract financial health investigation, scheduling work in our SMS system, Work Order management to determine if chargeable or not, basically support field operations.
  • Collect performance data and produce reports.
  • Develop the entire team and its members.
  • Identify opportunities for process improvement.
  • Allocate and supervise work within projects.
  • Travel required approximately 25% of the time within the Greater Montreal area.
  • Achieve optimal customer satisfaction by completing work according to client requirements, within deadlines and budgets.
  • Meet financial and operational performance objectives by aiming to renew all contracts without cancellations, achieve high margins, and grow the customer base.
  • Use service management tools and processes to ensure resources are effectively managed in terms of forecasting, planning, control, and work evaluation.
  • Postsecondary education in home automation, HVAC, security, and fire protection.
  • 3+ years of experience in home automation, HVAC, security, and fire protection.
  • Candidate must be bilingual (French and English), both written and spoken.
  • Valid driver's license.

Axelon Services