Oracle EBS SCM Technical Support Analyst - Remote

NTT Data

  • Vancouver, BC
  • Permanent
  • Temps-plein
  • Il y a 1 jour
Req ID: 339805NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Oracle EBS SCM Technical Support Analyst - Remote to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).Responisbilities:
  • Must be able to work a 9:00am to 6:00pm PST shift in order to provide coverage during the clients’ work hours.
  • Perform technical support and functional analysis for the triage, root cause analysis, and development, testing and deployment of fixes in response to support tickets.
  • Provide expert knowledge of Oracle EBS Supply Chain applications including order to cash, inventory, purchasing, manufacturing.
  • Coordinate with other team members on the analysis and resolution of tickets.
  • Communicate with business users for clarification of tickets as required.
  • Coordinate with team members to define and develop solutions.
  • Provide documentation of system technical and configuration changes.
  • Support testing and deployment of new solutions.
  • Provide knowledge transfer and/or training to business users as needed.
  • Facilitate and support client staff with testing activities.
  • Utilize best practice processes around work assignments, project management, and quality of output while maximizing overall performances.
  • Build relationships with customers to improve services and ensure service levels are being met
  • Manage Oracle SRs and participate in Oracle provided action plans for issue resolution.
  • Coordinate with offshore team to ensure quality delivery of all work products.
Required Skills:
  • More than eight years of experience upgrading and supporting Oracle EBS SCM applications.
  • Expert knowledge in at least three areas of EBS SCM including order to cash, inventory, procurement, manufacturing, warehouse management, etc.
  • Broad understanding of the EBS SCM modules and how they interact.
  • Experience and high proficiency in resolving Oracle EBS tickets and service requests.
  • Proficient in technical development tools in EBS and developing and testing EBS solutions.
  • Proficient with reports development in EBS.
  • Proficient with running and monitoring jobs in EBS
  • Bachelor’s degree in Computer Science or Engineering or equivalent work experiences
  • Training and hands on experience on Oracle Fusion projects.
  • Outstanding verbal and written communication skill.
  • Ability to work in a Consulting and team environment.
  • Impeccable customer service and interpersonal skills.
Nice to Have
  • Experience working in an onshore/offshore model
  • Oracle Fusion applications certifications
About NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click .#LI-NorthAmerica

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