Job DescriptionManager, Field Parts OperationsRank 6Bowmanville, ON (Hybrid)Deadline: Please apply before September 12, 2025.Toyota Canada Inc. (TCI) currently has an exciting opportunity for a candidate to be a part of our Operations Support Team. This is a full-time opportunity and will report to the National Manager, Parts Operations. This role is the liaison between the parts operations team, field staff, parts logistics partners and the dealer network, for all parts related issues. Along with leveraging industry knowledge and expertise, this role evaluates TCI’s parts network to recommend future Kaizen initiatives, enhance operational efficiencies and to help executive level decision-making and strategic direction.What We’ll Bring:Company & CultureA hybrid work environmentA work environment built on teamwork, flexibility and respectProfessional growth and development programs to help advance your careerA focus on respect for people and continuous improvementSummer Hours – condensed work week during the summerBenefitsCompetitive compensation package including bonusExtended health care and dental benefits effective immediatelyCompany pension plan with additional employer contributionsCompany demo vehicleAssociate vehicle discount programReimbursement programs (tuition & fitness)Paid holiday shutdown and competitive paid time off benefitsSabbatical leave programWhat You’ll be Doing:National Parts Support Centre (NPSC)Direct the NPSC team and aid in resolution of all dealer cases, calls, claims and emailsMaintain all required department metrics regarding dealer cases, calls and emails to provide exceptional customer service for dealersCommunicate with internal stakeholders (i.e. parts supply, accessories, customer relations, and field staff) to resolve parts issues and answer part-related questionsLiaise with field staff and other internal stakeholders on case management escalations and resolutionsAdjudicate dealer and zone special requests pertaining to parts claims, parts returns and dealers creditsParts LogisticsMaintain the relationship between TCI and all logistics partners including RFI/RFQ/RFP creation, MSA/SOW negotiations, monitoring contract performance and identifying new partners as requiredPartners selected with contract performance monitored and corrective actions developed to improve performance when requiredPrepare budgets, track actuals and reforecast investment requirementsStrategic planning & assessment of TCI’s parts network, including international import / export, parts transportation, third party logistics (3PL) providers & PDC operations to provide the highest quality at the lowest cost and shortest lead timeProvided detailed insight to ensure accurate financial reporting as it relates to freight budget and accrualsPerform regular audits of carrier invoices to ensure rates, applicable surcharges and service levels are accurate and meet the agreed termsDevelop and audit internal processes to ensure compliance with corporate policies and proceduresMaintain and kaizen Parts Operations Standard Operating Procedures (SOPs) as related to parts transportation & 3PL activityConduct quarterly business review meetings with vendors to resolve parts logistics related issues and identify kaizen opportunitiesStakeholder CommunicationCommunicate logistics and operational changes on behalf of TCI/Parts Supply & Distribution to all stakeholders (PDC’s, TCI staff, Toyota & Lexus dealer network, Logistics Carriers)Create and distribute all required parts operations crisis communications for stakeholdersSolicit Dealer and Field Staff feedback through in person dealer visits (Genchi Genbutsu) and attend Parts and Service Manager Action Group (PSMAG) meetings, to compile and prioritize future kaizen initiativesCommunicate all Parts Policy Procedure Manual (PPPM) changes and requirements to Dealer and Field staffPeople ManagementProvide timely guidance, coaching, feedback, and accountability for direct reports to drive learning & development and successful project completionLead team members to foster collaboration, comprehension, support & Kaizen (continuous improvement) resulting in work efficienciesEmpower the team to take initiative and proactively influence the businessInspire, motivate, and guide team members while cultivating engagement, team spirit, pride and faith and mobilize help for change during times of stress and uncertaintyFoster a high level of customer service throughout all team members and aspects of their roleLeadershipProvide strategic and operational guidance for business processes and supportProvide clear recommendations linked to the organization's strategy and financial goalsIdentify and act upon opportunities for continuous improvement, while setting and attaining tough goalsEncourage prudent risk-taking and organizational learningWhat You’ll Bring:University degree, College diploma or certificate, preferably in a related discipline5+ years of experience in supply chain logistics or customer servicePrior people management experience is an assetBilingual (English and French) is an assetTechnical skills including Data Analytics, Power BI, SAP, SAP Business Intelligence, and Microsoft Excel is an assetAbility and interest in coaching, mentoring, and developing talent among direct reportsProfessional and customer service focused communication skills – verbal and writtenAbility to foster and maintain relationshipsQuality-focused with excellent attention to detailAbility to initiate and improve work processes towards increased efficienciesAbility to manage multiple and changing priorities within a fast-paced environmentAbout UsToyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.What Sets Us Apart?A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.What You Should Know:Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.#LI-PP1#LI-Hybrid
