Integration Engineer

Maximus

  • Toronto, ON
  • Permanent
  • Temps-plein
  • Il y a 6 jours
Description & RequirementsAbout Maximus CanadaAt Maximus Canada, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.Maximus Canada collaborates with government partners to deliver a variety of citizen services, including healthcare administration, federal and provincial programs, and contact centre services across Canada. We offer eHealth solutions through our Medigent® suite of products, as well as technology consulting and business process services. We leverage our deep operational expertise, technology innovation, and digitally enabled customer engagement to deliver fast solutions. Today, we proudly support many federal, provincial and municipal programs across the country powered by Canadians.Globally, Maximus has operations in the US, India, Saudi Arabia, United Arab Emirates and the United Kingdom.Our mission is t o affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people's lives. And that is a testament to the ingenuity, commitment, and compassion everyone brings to their role at Maximus Canada and their dedication to connecting citizens with the services they need from Government agencies.We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require assistance in accessing job openings, applying for a job on this site, completing screening and/or interview questionnaires or participating in any aspect of the recruitment and selection process, please contact us at careers@maximuscanada.caDepartment Summary (Preferred location - Toronto)The Solutions department at Maximus Canada is dedicated to delivering innovative and effective solutions to meet the diverse needs of our clients. Our team of experts specializes in solution development, integration engineering, software development, and platform engineering. We leverage cutting-edge technologies and methodologies to ensure the highest quality of service and support.Position SummaryMaximus Canada is seeking a technically skilled and forward-thinking Integration Engineer to join our Solution Operations team. This role is pivotal in designing and implementing seamless, intelligent, and scalable integrations that enhance the citizen experience across their preferred channels.Your typical week at MaximusSolution Architecture & Innovation
  • Lead the design and implementation of scalable, secure, and distributed solution architectures across cloud and enterprise platforms.
  • Drive innovation through the use of agentic platforms, developing new methods, and adapting capabilities that deliver high-impact user experiences.
  • Ensure all solutions align with organizational cybersecurity strategies, PII standards, data residency requirements, and best practices.
  • Actively experiment and continuously learn as new AI capabilities emerge, sharing insights and opportunities amongst the solutions team.
Integration & Engineering
  • Design and implement event-driven architectures using tools like Azure Event Grid, Service Bus, and AWS EventBridge.
  • Develop and manage RESTful APIs and webhooks to enable real-time data exchange between systems.
  • Ensure interoperability across platforms, including Genesys Cloud, Microsoft Dynamics 365, Salesforce, and ServiceNow.
Automation & Orchestration
  • Build and maintain automated workflows using Robotic Process Automation (RPA) and Autonomous Process Automation (APA) tools like Azure Power Automate and Automation Anywhere.
  • Integrate AI agents and Copilot experiences into business processes to streamline agent workflows and citizen interactions.
  • Leverage Azure Logic Apps, Power Automate, AWS Step Functions, Azure Logic Apps, and Durable functions for orchestration.
AI & Prompt Engineering
  • Collaborate with AI teams to integrate Generative AI capabilities into citizen-facing and agent-assist solutions.
  • Apply prompt engineering techniques to optimize interactions with Azure OpenAI, Semantic Kernel, and Copilot APIs.
  • Support the deployment of AI models via Azure AI Foundry (MO1) (EI2) (MW3) and monitor their performance and usage.
Cloud & Platform Enablement
  • Deploy and manage integration components in Azure Cloud and AWS Cloud environments.
  • Implement CI/CD pipelines for integration services using Azure DevOps (MO4) (EI5) , GitHub Actions, and ServiceNow DevOps.
  • Ensure secure, scalable, and observable integration patterns across environments.
Governance & Collaboration
  • Maintain documentation and reusable integration patterns aligned with enterprise architecture standards.
  • Provide thought leadership across cross-functional teams, fostering collaboration and technical excellence.
  • Collaborate with cross-functional teams, including AI, DevOps, CRM, and Knowledge Management.
  • Ensure compliance with data privacy, security, and ITIL-based service operations. Guide solution development from concept to launch, including support for organizational change management and adoption strategies
What you offer usKnowledge, Skills and Abilities
  • Strong proficiency in API design, event-driven systems, and cloud-native integration patterns.
  • Experience with Azure and/or AWS services for solutioning including messaging, automation, and compute environments.
  • Hands-on experience with RPA/APA tools, Copilot APIs, orchestration technology, and prompt engineering.
  • Familiarity with Generative AI, LLMs, and semantic orchestration frameworks (e.g., Semantic Kernel).
  • Working knowledge of ITIL practices and service management frameworks.
  • Familiarity with Azure AI Foundry, Azure OpenAI integration, and AWS AI Services is preferred.
  • Bilingualism (English/French) is an asset.
Education and Experience
  • A University Degree or Diploma in the field of Computer Science, related field or equivalent combination of experience and education
  • 5+ years of experience in solution development, integration engineering, software development, or platform engineering.
  • Experience working within CI/CD pipelines including DepOps workflows and Agile development methodology in Github Actions, DevOps and Service Now.
  • Experience with Genesys Cloud, Amazon Connect, Microsoft Dynamics 365, Salesforce, or ServiceNow is preferred.
Other
  • Must be able to obtain Canadian Federal Reliability of Clearance
What we offer youWe value your work, which enables us to continuously raise the bar on how we can best serve citizens worldwide. Maximus Canada offers the following:
  • Competitive market-based salaries
  • Comprehensive employer-paid benefits
  • Generous paid time off package
  • Group Retirement Savings Plan
  • Hybrid and remote work environments in Canada
Maximus Global Core Values
  • Accountability - Accepting responsibility to solve problems and rise to each challenge
  • Collaboration - Partnering to instill trust and working as one
  • Compassion - Empowering humanity by applying empathy and insight to every interaction
  • Customer Focus - Cultivating an authentic desire to help others succeed
  • Innovation - Embracing change and championing new ways forward
  • Respect - Valuing the work we do, who we do it with, and the people we serve
We will be accepting applications until 11:59 PM on August 12, 2025.Please note that while all applications are appreciated, only those candidates selected for an interview will be contacted. (No Agencies, Please)EEO Statement
Maximus is passionate about our employees and place their well-being at the center of our people strategy. We are committed and proud to build a workforce that reflects the communities we serve. We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.

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