Specialist, PC Express (PCx) (9 Month Contract)

• Coach, develop and train Store Colleagues on PCX process and Fresh department standards (meat, seafood, deli, produce, salad bar).
• Enhance and support the Customer Experience and drive efficient behaviors in store and assist in identifying and mitigating financial risk
• Focus on Core metrics from Sales, Customer Experience (OSAT),Cost (Labour, supplies) and Shrink
• Manage assigned stores by implementing centrally developed standards including control standards (Inventory, Health & Safety, product recalls, food safety, etc.), service level guidelines, and operational standards (PCX process, Fresh Done Right, OVP)
• Support hands on and assist the PCX department within the stores to complement the store initiatives designed to increase colleague engagement and retention.
• Perform on site operational reviews on key operations metrics for PCX
• Review all exception reports (e.g. Net Promoter Score, Quality issues, product substitutions, out of stock, shorts, late pickup, cancelled orders & Item exception.)
• Liaison between Merchandising, Digital and Operations to ensure the communication is effective to the stores (execution on key programs, seasonal programs, category relines, new program rollouts) taking feedback to the merchandising teams and digital, and ensuring issues get addressed.
• Participate in weekly conference calls, Feedback/priorities, Digital feedback in store execution challenges or opportunities, review any new processes.
• Perform frequent reviews of services to make sure customer requirements have been fulfilled.
• Interact regularly with customers to ensure customer satisfaction and expectations
• Collaborate with the Human Resource team in interviewing, hiring and training new employees.

• Experience within PCX ,Online Grocery & Retail Operations
• 3 -5 years’ managerial work experience in a retail store environment
• Ability to travel between assigned stores and available to work early and late shifts as needed ( weekdays & weekends)
• Working knowledge of process improvement and supporting methodologies
• Strong interpersonal skills, including developing relationships with internal and external partners
• Demonstrated ability to work autonomously in a highly demanding and ambiguous environment
• Strong attention to detail and exceptional organizational skills
• Demonstrated leadership skills with ability to coach and develop strong interactive teams
• Strong problem solver with analytical skills and financial acumen with the ability to make sound decisions under rapidly changing conditions
• Strong business partner with ability to influence and liaise with business partners to achieve desired results
• System skills (familiarity with in-store systems such as SAP, POS, OPS Portal & Highjump) as well as Microsoft suite ( PowerPoint, Excel, Word, etc)

Loblaw