About UsEchelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.Who we areAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program
Continuous learning through our robust corporate curriculum and education reimbursement program
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!Position DetailsWhat You Will Do
Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation
Identify, investigate, and resolve PC, Laptop, Mobile Device and Printer problems
Resolve basic network issues relating to network security, network login, file access, printing, email, software configuration, connectivity, and data recovery
Educate users on how to use systems and applications more efficiently
Document and maintain Service Desk procedures
Various projects as assigned by Management
Work rotational weekend and evening shifts as required
Who You Are
Bilingual in French required
Post-Secondary education or Diploma in computer science or Information Technology
A minimum of two years' experience within a customer service-oriented Information Technology environment including in-depth experience in providing technical support and quality customer service
Proficient in MS Office 365 (Outlook, Excel, Word, Power Point)
Experience with Windows 10 desktop operating systems remote diagnostic and problem resolution
Knowledge of ITIL philosophy would be an asset (Service Desk Management, Incident &Problem Management and Change Management)
Knowledge of ticketing management systems
Knowledge of PC, laptop, iPhone and printer hardware and software
Available to work varied shifts within a 24/7 environment
Strong written and oral communication skills
Excellent time management, analytical and problem-solving skills
Ability to work effectively and productively within a team environment
Our CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
