CSC-Client Services Coordinator

Lifemark Voir toutes les offres

  • Calgary, AB
  • Permanent
  • Temps-plein
  • Il y a 1 mois
Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessorsAbout Client Service CoordinatorThe role is essential for the booking and coordination of IME services across multiple segments. The Client Service Coordinators manage and improve the client experience by ensuring client satisfaction through strong organizational, communication, and problem-solving skills.Main Responsibilities:
  • Booking, confirming and maintaining Independent Medical Evaluation service schedules using the administrative database
  • Send consultants medical or other files necessary for the completion of the service.
  • Receive and direct examinees and assist them with forms completion where necessary.
  • Create assessment files, receive and file case documentation, and send consultant medical or other files necessary for completion of service
  • Receive and transfer incoming calls.
  • Coordinate courier deliveries and pickups.
  • Maintain accurate records
  • Word process a variety of documents, forms, and report data as required.
  • Provide administrative and clerical support to consultants, management and staff.
  • Develop and foster Client and Assessor relationships.
  • Working with national accounts and facilitating Independent Medical Evaluation appointments
  • Triage and coordinate files, ensuring appropriate service is being provided
  • Responsible and accountable for reviewing the specifics of potential referrals to ensure we can accept them for medical evaluation
  • Screening for conflict of interest and advising the appropriate parties when this arises
  • Scheduling the service(s) with our roster of medical and paramedical assessors
  • Booking secondary service providers when necessary (e.g. transportation, interpretation).
  • Creating notifications consistent with our Service Level Agreements (SLAs)
  • Producing the relevant directives for the assessor(s)
  • Meeting deadlines
  • Data entry and data accuracy
  • Customer service
  • Other duties as assigned.
Qualifications
  • Relevant post-secondary/community college education
  • 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
  • Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
  • Effective verbal and written communication skills
  • Proven organizational and multi-tasking skills
  • Knowledge of medical terminology and medical transcription experience is a strong asset
  • Strong customer service orientation
  • Strong attention to detail
  • Mature and strong work ethic
  • Proven organizational and multi-tasking skills
  • French-English bilingualism is a significant asset
Why choose Viewpoint?
  • Comprehensive and flexible health and dental choices with Flex benefits
  • Lifemark Employee Assistance Program
  • Shoppers Drug Mart Employee Discount (30%)
  • Employee Stock Purchase Plan (25%)
  • Paid vacation and Wellness days
  • Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
  • Goodlife Fitness Corporate Discount Gym Membership
  • Ongoing internal training and development with opportunities for mentorship
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • Nationally recognized brand with a strong digital presence
Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!

Lifemark